Director of Delivery

• Leading the successful delivery of client engagements across the Alberta region
• Ensuring delivery quality client satisfaction and strong engagement outcomes
• Providing leadership and guidance to project leads and delivery managers
• Acting as the senior escalation point for delivery challenges or client concerns
• Offering advisory leadership on complex or highvisibility engagements
• Building and maintaining trusted relationships with senior client stakeholders
• Identifying opportunities to expand existing engagements and support account growth
• Partnering with Sales to shape solutions and proposals for client opportunities
• Making staffing and delivery decisions that support regional performance and utilization
• Balancing client outcomes team development and business performance
• Identifying ways to improve engagement performance and expand work within existing accounts
• Mentoring consultants across the region including testers automation engineers and analysts
• Supporting professional development and helping team members grow their careers
• Participating in hiring and recruiting to strengthen the regional delivery team

• 10 years of experience in software delivery testing or technology consulting
• Experience leading consulting teams or delivery organizations
• Comfortable overseeing multiple concurrent client engagements
• Strong client relationship management skills and the ability to build trust quickly
• Experience managing consulting staffing utilization and delivery performance
• Solid understanding of software testing practices including automation
• A natural mentor who enjoys developing people and building strong teams
• Someone who balances strategic thinking with handson leadership
• A proactive communicator who can navigate complex client environments with confidence

Who We Are
PLATO is a software testing and technology services company trusted by clients around the world.

In addition to providing our clients the highest quality software testing services PLATO is creating careers in technology for First Nations Inuit and Métis people from coast to coast to coast through our innovative train-and-employ model. Since 1997 we have been helping organizations all over the world reach their quality objectives by delivering scalable proven quality-centric managed services. Companies such as Apple Suncor TD Bank Medavie BCLC LinkedIn Boeing and many others have gained considerable advantage from our Quality Assurance (QA) Testing and eLearning expertise and experience.

We deliver specialized QA services to our clients with the goal of helping them increase profitability boost customer satisfaction manage development cycles and implement quality-centric solutions. We develop innovative approaches and solutions designed to generate increased efficiencies competitive advantage and market share for our clients.

At PLATO we encourage our employees personal career growth. We have plans in place to make sure that each employee is connected with a people manager to help guide them through their professional development offer e-learning classes and give our employees the opportunity to pursue software certifications for cutting-edge technologies.

PLATO respectfully acknowledges that our offices are located on treaty territories unceded First Nations and Inuit territories and part of Métis homelands. We honour their long history of welcoming many Nations to the beautiful Turtle Island and we actively work towards reconciliation between Métis Inuit and First Nation peoples and non-Indigenous people on this Land.

We contribute to proactive employment practices to promote inclusivity and diversity to those especially marginalized populations such as women persons with disabilities members of visible minorities First Nations Métis and Inuit peoples and all other groups protected under the Human Rights Code.

We are committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require accommodation during any aspect of the recruitment process and we will work with you to address your needs.