Clinical Operations Associate

Noom is on a mission to help people live better longer. Were a consumer-led digital health company connecting people to content coaching community and clinicians to build lasting habits and live healthier lives. Were a high-growth organization powered by science technology and world-class talent. When you join Noom on any team youll see the impact of your work on the world.

Our Clinical Operations Team

The Clinical Operations team at Noom is responsible for delivering safe scalable and high-quality clinical care experiences across our programs. We partner cross-functionally with Clinical Product Engineering CX Vendor Management and external pharmacy partners to build and optimize operational infrastructure that supports our growing clinical offerings including medication management and GLP-1 programs.

As our clinical programs continue to expand in complexity and scale operational excellence is critical to ensuring seamless patient experiences regulatory compliance and strong vendor partnerships.

About the Role

As we continue to grow were seeking a Clinical Operations Associate to support day-to-day clinical and pharmacy operations and contribute to ongoing process improvements and vendor coordination this role you will help ensure smooth execution across medication fulfillment care coordination workflows and clinical quality initiatives.

The ideal candidate brings experience in healthcare or digital health operations strong attention to detail and a proactive approach to problem-solving. You are comfortable operating in a fast-paced environment supporting cross-functional initiatives and helping translate evolving clinical workflows into clear scalable processes.

You Will

• Support clinical quality oversight efforts across internal teams and external care delivery partners to help ensure adherence to clinical protocols regulatory requirements and organizational standards
• Assist in coordinating structured quality review processes including preparing materials for vendor quality meetings maintaining performance dashboards and tracking corrective action plans
• Contribute to pharmacy and clinical operations by helping maintain efficient compliant and patient-centered care delivery across telehealth workflows
• Monitor and report on vendor and internal team performance against SLAs quality benchmarks and key operational metrics escalating trends or gaps as needed
• Support investigation and resolution of clinical and patient escalations by gathering data reviewing EMRs and documenting findings
• Help develop and maintain SOPs playbooks and documentation to standardize clinical and operational processes
• Manage PC operations ensuring all administrative and regulatory requirements are maintained and backend operational processes are effectively supported.
• Collaborate cross-functionally with Clinical Pharmacy Operations Customer Support Product and Technology teams to support care delivery improvements
• Assist with operational readiness for new clinical program and SKU launches including workflow documentation and quality checks
• Analyze data and operational trends to generate insights that support improvements in quality efficiency and patient satisfaction

About You

If youre interested in shaping the future of health by supporting and improving operational systems that directly impact patient care this role may be for you!

• 2 years of experience in clinical healthcare pharmacy telemedicine or digital health operations
• Bachelors degree or equivalent relevant experience
• Experience working with clinical service partners or vendors (preferred)
• Experience supporting operational improvement initiatives
• Familiarity with EMR/EHR systems and digital health platforms
• Experience using operational tools such as Jira Zendesk or analytics/reporting platforms (preferred)
• Working knowledge of medical terminology HIPAA and healthcare compliance requirements
• Experience with clinical quality assurance chart audits or protocol adherence (preferred)
• Strong analytical organizational and problem-solving skills
• High attention to detail and strong documentation skills
• Ability to manage multiple priorities and ambiguity in a fast-paced environment
• Empathy and professionalism when interacting with external stakeholders and internal team members
• Excellent communication skills and a collaborative mindset
  
  

What Makes This Job Amazing

• Join a mission-driven team transforming the future of digital healthcare
• Contribute to scaling medication and clinical operations that impact thousands of patients
• Collaborate cross-functionally with Clinical Product Engineering CX and Vendor teams
• Help improve systems that directly enhance patient safety quality and experience

Compensation Package

• The US base salary range for this full-time position is $81000-$110000.
• This range reflects the minimum and maximum salary target for the position for US-based candidates at the time of posting. The actual salary offer is based on factors including relevant experience and training assessment of functional skills and behavioral competencies and location among others.
• Other elements of Nooms Compensation Package
• Noom offers a comprehensive and generous total rewards package. This generally includes a discretionary performance-based bonus stock awards healthcare disability & retirement benefits paid holidays and paid leave and various wellness programs etc.
  
  

Location

This position is a hybrid role with 2 days per week on-site required in one of our offices

• New York NY USA
• Princeton NJ USA
  
  

More About Noom

Noom is a leading whole-person health platform on a mission to help people live better longer. We combine personalized medication with the science of behavior change and psychology to help people build lasting habits and live longer healthier lives. With nationally-recognized holistic programs spanning weight diabetes prevention GLP-1 support menopause longevity and more we serve millions through health plans employers and direct-to-consumer offerings. As a trailblazer in the world of health and wellness Noom makes healthy living easy fun and deeply rewarding.

Were more than a health tech companywere a movement. This belief extends to our culture: we empower our people to think big act boldly and take pride in their contributions to shaping the future of health. With a strong remote culture as well as offices in NYC and Princeton weve been named one of the Best Places to Work by Inc. Fortune Glassdoor and Quartzincluding honors for technology and diversity.

Join us in shaping the future of health. Whether youre remote or in-office youll be part of a passionate mission-driven team working to make the world a healthier placeone habit at a time.

Noom is proud to be an Equal Opportunity Employer and all applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion caste national origin physical or mental disability protected veteran status age or any other characteristic protected by applicable law. Noom is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities.

To help protect against potential hiring scams please be aware that all email communications from the Noom Talent team and/or hiring managers will come only from an @ email address. Please ignore any messaging or communication from other domains (e.g. @). Noom will never ask you for personal payment require you to purchase equipment conduct an interview process or messaging exchange via Microsoft Teams or extend a job offer without the completion of a multi-step interview process featuring a combination of phone Zoom and in-person interviews as well as references. If you are unsure about the validity of a Noom job posting on another website we strongly encourage you to apply directly through our website.