Head of Digital Consumer Deposits & Payments

Consumer Banking and Lending (CBL)

Wells Fargo Consumer Banking and Lending (CBL) serves customers across the country through online and digital channels numerous retail branches ATMs and customer service centers. CBL is focused on innovating and transforming our business with customers at the center better enabling them to engage with us how when and wherever they choose through a broad suite of financial products and services.

CBL includes Auto; Branch Oversight & Support; Branch Systems & Transformation; Cards & Personal Loans; Deposits Payments and Business Banking; Home Lending; Retail Services; Affluent and Premier Banking; National Branch Network; and National Growth and Enablement lines of business; and CBLs BSA AML Chief Administration Office Marketing and Strategy functions. CBL also includes Digital Data and AI which provides support across Wells Fargos consumer businesses.

The Role

Wells Fargo is seeking a Digital Product Management Executive to lead the Consumer Deposits & Payments Digital team. This Executive is responsible for partnering with deposit and payment product owners to define and execute the digital product strategy and customer experience and for translating that vision into a multi-year roadmap and measurable performance outcomes across Consumer Deposits Account Opening Onboarding Servicing and Payments.

This role leads a globally distributed multi layered organization of product managers and serves as the primary digital product and experience leader for consumer bankingaccountable for how customers experience navigate and complete critical financial moments as they open fund service and move money through digital channels.

Key Responsibilities include:

• Define and evolve in partnership with deposit and payment product teams the digital product strategy and customer experience across the consumer deposits and payments lifecycle ensuring experiences are intuitive cohesive and differentiated.
• Drive business growth through frictionless insight driven digital journeys partnering with consumer business leaders marketing technology legal risk and cross enterprise product and platform teams.
• Deliver a multi-year digital roadmap aligned to business strategy and OKRs translating experience vision into prioritized product and technical outcomes while managing delivery health and trade offs.
• Be accountable for digital customer experience outcomes balancing customer needs brand expectations business objectives technology capabilities and risk requirements.
• Lead and scale a large multi-layered organization by setting clear experience principles product standards decision rights and operating rhythms and by building a culture of ownership and accountability.
• Be accountable for identifying and managing risks inherent in digital customer journeys ensuring experiences are secure compliant and resilient.

Required Qualifications:

• 10 years of digital product management experience or equivalent experience demonstrated through one or a combination of the following: work experience training military experience education
• 6 years of management experience

Desired Qualifications:

• Proven experience delivering end to end digital customer experiences supported by complex multi-year roadmaps in regulated environments.
• Demonstrated ability to translate experience vision into executable strategy roadmaps and measurable outcomes.
• Strong product and experience judgment with the ability to navigate trade offs across customer experience technology delivery and risk.
• Executive presence and the ability to influence senior leaders in a highly matrixed organization.
• Ability to operate effectively in a highly matrixed environment.
• Deep understanding of deposits account opening servicing and payments ecosystems.
• Fluency working with modern digital platforms and engineering teams.
• Proven ability to cultivate relationships and collaborate with multiple stakeholders.
• Ability to analyze problem solve with demonstrated excellence at identifying stakeholders understanding needs and driving decision-making/resolution.
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance skills experience or work location. Employees may also be eligible for incentive opportunities.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.