Director, Patient Services Operations West Region (NoCal)

Recognized by FORTUNE magazine as one of the Worlds Most Admired Companies Quest Diagnostics () is the worlds leading provider of diagnostic testing information and services that doctors and patients need to make better healthcare decisions. We are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus NJ Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index. With 2025 revenues of over $11 billion and 2250 patient locations across the United States Quest Diagnostics serves half of the physicians and hospitals in the U.S. with their large variety of products and services.

The Role

The Director is responsible for the leadership of territory managers in multiple geographies in the West Region. S/He is responsible for the quality of services and technical procedures and the overall patient experience. The Director ensures compliance with applicable testing requirements regulations and departmental partnership with the Commercial team responsible for the go to market and growth strategy in the geography.

Quest is hiring for two Directors one being responsible for teams/sites in Southern California and Nevada and the other being responsible for Northern California and the Pacific Northwest.

Salary Range: $150000 - $200000/year 20% Annual Incentive Plan
Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:
Day 1 Medical supplemental health dental & vision for FT employees who work 30 hours
Best-in-class well-being programs
Annual no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 MyDay off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!

• Leading People & Teams: Manages territory managers in the performance of their role; drives employee engagement; merit and goal setting; workforce planning; selection and development of talent; strong partnership with recruiting team; responsible for succession planning and development of leadership pipeline
• Operational Oversight: metric & process focus: Patient Satisfaction; productivity; quality and recollection in patient service centers client offices (IOP) mobile team long-term care facilities and hospital processing sites; ensures adherence to regulatory and compliance guidelines
• Overall patient experience (patient health & safety): Responsible for end-to-end patient experience
• Financial acumen: including profitability productivity staffing optimization; adherence to budget and reaching cost targets
• Relationship Management: Commercial partnership; growth strategy; M&A: Aligns organization with growth strategy to include commercial partnership and community outreach; Supports partnership deals through due diligence and deal execution; liaison with all appropriate functions and departments to ensure that service functions are meeting operational support needs
• Manages territory managers within the geographic market area. Market is 1300 employees.

• People centered approach to running the business require 10 years of experience leading people & driving business results.
• Proven ability to lead large geographically dispersed teams
• 6 years experience in field operations laboratory or related healthcare field
• Strong financial acumen with demonstrated experience managing P&L
• Ability to build relationships while working in a highly matrixed and collaborative organizationin field operations laboratory or related healthcare field.
• Strong communication skills (written/verbal)
• Bachelors degree is required; masters degree is preferred
• Travel estimated between 25-50%