Director of Knowledge Solutions

We are always seeking talented motivated growth-minded and creative individuals. Our firm is committed to providing employee support and advancement while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

The Director of Knowledge Solutions is responsible for owning and defining how knowledge is captured structured shared and applied across the firm. Partnering closely with Innovation Data/AI IT and practice leadership the Director of Knowledge Solutions translates firm strategy into an enterprisescale outcomedriven knowledge management (KM) program that strengthens attorney experience improves efficiency and quality increases client value and supports firm competitiveness.

Essential Duties and Responsibilities:

• Serve as the primary architect and owner of the firms knowledge management strategy and operating model translating strategic priorities into a practical firmwide KM program.

• Collaborate across Knowledge Management & Innovation and practice groups to embed KM principles into attorney workflows product development and process improvement initiatives as part of how legal work is performed.

• Partner with stakeholders across the organization to ensure KM assets are structured governed and maintained to align with the firms data ecosystem analytics search and AI initiatives.

• Establish and maintain taxonomies metadata standards and knowledge architecture that balance consistency with attorney autonomy and practice needs.

• Own the evaluation governance and evolution of KMrelated platforms and tools in partnership with stakeholders throughout the firm (e.g. knowledge portals search tools collaboration systems).

• Drive continuous improvement in knowledge findability search performance content quality and reuse through governance training and iterative enhancement.

• Lead the adoption and responsible use of AIenabled KM capabilities grounded in authoritative trusted content including establishing guardrails standards and governance.

• Lead and manage a team of Knowledge Management Attorneys setting priorities providing coaching and feedback and ensuring consistent high-quality delivery of KM services to the firms practices.

• Oversee the KM Attorney teams work to curate and maintain practice content (e.g. forms checklists precedents) monitor and summarize legal/market developments and support matter management and workflow improvements through practical guidance process mapping and enabling technology.

• Establish team workflows standards and governance to coordinate targeted KM contributions across attorneys and offices; promote collaboration and knowledge sharing through communications practice pages and training.

• Guide and review the KM Attorney teams development of internal and client-facing training and communications including client alerts and thought leadership in alignment with practice leadership and firm standards.

• Manage staffing capacity planning and performance for the KM Attorney team; identify skill gaps support professional development and partner with practice and leadership on hiring and resource allocation as needed.

• Foster strong collaboration within the Knowledge Management & Innovation Department and other operational teams.

• Collaborate with firm administrative departments (e.g. IT Practice Management Legal Talent HR) to align KM strategy and delivery with enterprise technology operating processes and people initiatives; coordinate requirements support and adoption planning.

• Define track and report KPIs related to KM adoption reuse efficiency data quality and client value; partner with the Knowledge Management & Innovation Program Director to ensure portfoliolevel reporting is accurate consistent and leadershipready and communicate impact and ROI to firm leadership.

• Partner closely with the Knowledge Management & Innovation Program Director to support firmwide oversight of the KM project portfolio including roadmap development milestone tracking risk management and status reporting to leadership; leverage this partnership to ensure successful timely deployments aligned with firm standards governance and changemanagement expectations.

• Lead stakeholder engagement and change management to drive adoption of KM practices and tools.

• Own strategic communications for the Knowledge Solutions function developing clear consistent messaging on KM priorities progress and impact in close coordination with the firms communications teams to ensure alignment with firm voice standards and leadership expectations.

• Build a culture of trust and accountability within Knowledge Solutions. Build mentor and lead KM professionals.

• Continuously evaluate and improve KM processes and governance to support scalability consistency and evolving practice and client needs.

Knowledge Skills and Abilities:

• Strategic handson leadership skills with the ability to build and scale a modern KM function and hold teams accountable for outcomes.

• Deep understanding of knowledge management operating models content governance and adoption practices within professional services environments.

• Strong familiarity with document management systems KM platforms knowledge portals collaboration tools and enterprise search.

• Knowledge of taxonomy development metadata standards information architecture and data governance.

• Excellent communication skills with the ability to influence senior stakeholders including partners and practice leadership and drive adoption.

• Strong analytical and problem-solving skills including the ability to define KPIs measure impact and communicate ROI.

• High professional integrity sound judgment and discretion when managing sensitive and confidential information.

• Demonstrated ability to lead enterprise-scale change and build strong cross-functional partnerships (Innovation IT Firm Intelligence Research Services and practice teams).

• Strategic mindset paired with a practical execution-oriented approach; comfortable operating in ambiguity and iterating toward outcomes.

• Ability to mentor and motivate teams fostering collaboration accountability and a culture of knowledge sharing.

Education and/or Experience:

• Bachelors degree required; JD MBA or advanced degree in Library & Information Science Information Management or related field preferred; or an equivalent combination of education and experience to perform the core responsibilities of the role.

• Relevant certifications (e.g. knowledge management information architecture data governance) beneficial.

• Minimum of eight (8) years of experience in knowledge management innovation legal operations or related disciplines within a law firm or professional services environment including demonstrated success leading KM programs transformation initiatives or enterprise-scale change efforts.

#LI-Hybrid

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19.

This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

By applying for this position you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices or you are a resident of California the United Kingdom or the European Union and wish to exercise your privacy rights please contact us at .

Equal Employment Opportunity
Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions which include hiring promotion transfer demotion evaluation compensation and separation without regard to race color religion sex age sexual orientation gender identity or expression national origin pregnancy citizenship disability genetic information marital or armed forces status and any other classification as protected by law.

Compensation is dependent on several factors such as position location market education training and/or experience.