(USA) Manager, Technology Operations
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Job Location:
Bentonville, AR - USA
Monthly Salary:
$ 80000 - 155000
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
Position Summary...
What youll do...
The Manager Technology Operations is a customer-obsessed leader responsible for driving initiatives that enhance customer experience and self-service capabilities across Walmarts digital and store platforms. This exciting opportunity will lead high-impact projects focused on minimizing customer effort enabling empowering experiences and improving operational efficiency. The role will work primarily with cross-functional teams including Product Management UX Engineering and Business Operations to deliver data-driven solutions that reduce friction for millions of customers.The role is based full-time in Bentonville Arkansas (in-office 5 days per week) and reports to the Director of Recipient Experience within the Walmart eCommerce Digital Fulfillment Transformation organization.
Youll sweep us off our feet if
- You have 3 years of experience in business or product operations strategy or process improvement
- You are passionate about understanding customer pain points and championing customer-first solutions
- You possess strong analytical and communication skills with the ability to turn data into actionable insights
- You have proven success leading complex cross-functional projects in dynamic environments
- You are a self-starter who thrives in ambiguity and enjoys driving continuous improvement
- You bring experience in eCommerce retail operations or customer experience strategy
Youll make an impact by
- Identifying and Prioritizing Projects: Identify and address improvement opportunities demonstrating adaptability and promoting continuous improvement; conduct competitive assessments develop business cases and set objectives and KPIs for the customer experience
- Benefit Quantification: Create the case for change through analysis of financial and operational metrics customer data and competitive benchmarking
- Roadmap Ownership: Develop roadmaps to deliver self-service capabilities across the order life cycle in areas such as order tracking & visibility returns & exchanges or canceling & editing orders
- Collaboration: Define and lead requirements with key partners (product management design and engineering) championing experience improvements sharing best practices and promoting standardization across the customer experience
- Results and Accountability: Define business objectives and measure progress in achieving results; demonstrate strong commitment towards goals and driving complex projects focused on reducing customer contacts improving cost quality customer experience and delivering bottom line savings
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Benefits & Perks:
Beyond competitive pay you can receive incentive awards for your performance. Other great perks include 401(k) match stock purchase plan paid maternity and parental leave PTO multiple health plans and much more.
At Walmart we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind body and wallet. Health benefits include medical vision and dental coverage. Financial benefits include 401(k) stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave) parental leave family care leave bereavement jury duty and voting. Other benefits include short-term and long-term disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more. You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable. For information about PTO see Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility see .
The annual salary range for this position is $80000.00 - $155000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.
Option 1: Bachelors degree in computer science management information systems industrial engineering engineering management business information systems project/program management information technology finance management or related area and 3 years experience in project management program management program operations or related area.Option 2: 5 years experience in project management program management program operations or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.
Masters degree in computer science management information systems industrial engineering engineering management business information systems project/program management information technology finance management or related area We value candidates with a background in creating inclusive digital experiences demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards assistive technologies and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmarts accessibility standards and guidelines for supporting an inclusive culture.Primary Location...
702 Sw 8Th St Bentonville AR 72716 United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Required Experience:
Manager
About Company
Walmart started with one man. In 1962, Sam Walton began with just one store and one mission: help people save money so they could live better. As a growing global digital enterprise and with over 11,500 stores, we maintain Mr. Sam’s vision, but now, we are able to help more customers ... View more
