Senior Product Director, Player Account

Our Sr. Product Directors obsess over their customers and pride themselves on developing features their customers love. They track the behaviors and outcomes of every feature they launch only to keep improving the journey with each release. They listen to customers their teams stakeholders SMEs across the empire while always considering the overall strategy of Caesars when they are creating prioritizing and sometimes negotiating items their teams backlogs and roadmaps. Sr. Product Directors are natural leaders who inspire and deliver.

Were seeking a strategic delivery-focused Sr. Product Director to lead our Customer Registration KYC/Identity and Player Account Management (PAM) capabilities. Youll own the end-to-end player journeyfrom account creation through verified status and ongoing account servicingdelivering a frictionless compliant and personalized experience in a highly regulated environment.

This position sits at the intersection of Growth Compliance Risk Fraud Payments Marketing/Martech Engineering Data Science UX Research and Customer Operations. Youll define the product strategy and roadmap lead a team of Product Managers and drive measurable impact across growth trust and operational efficiency.

• Lead the product strategy and roadmap for Registration & Onboarding Identity Verification (KYC) and Player Account Lifecycle Management (PAM)
• Integrate AI/ML into onboarding and account operations (e.g. risk scoring document verification anomaly detection personalized flows LLM powered support)
• Build a collaborative team culture that encourages open communication innovation and career growth while holding Product Managers accountable and striving for excellence
• Translate customer research regulatory updates and market insights into clear priorities and scalable solutions
• Champion a customer first research driven culture while balancing risk/fraud and regulatory constraints
• Cultivate strategic alignment across Growth Risk Compliance Fraud Payments Engineering Data Science UX Marketing and Customer Operations teams
• Build monitor and communicate results of real-time visibility into funnel health and account outcomes (dashboards leading indicators anomaly detection alerting)
• Combine qualitative and quantitative inputs (UX research usability tests VOC cohort and funnel analytics) to identify high leverage product improvements
• Your ownership vision and ability to deliver will directly impact several KPIs such as
  • Acquisition & Onboarding performance
  • Registration conversion rate
  • KYC/Identity pass rates (first time pass focus)
  • Funnel drop-off and abandonment reduction
  • Time to verified account
  • Account suspension rate
  • Self-service resolution rate
  • Onboarding & Account Servicing NPS/CSAT
  • Regulatory & risk accuracy (KYC/AML/fraud controls)
• Lead vendor strategy & orchestration (KYC/IDV fraud tooling risk decisioning platforms) including performance management
• Communicate clear data backed recommendations and tradeoffs to senior leadership

• 8 years in years developing successful digital products including 3 years managing Product Managers
• Experience designing launching and optimizing large-scale onboarding and identity verification (KYC) products in highly regulated (AML) digital industries (e.g. online gaming fintech banking payments identity)
• Expertise in creating andmaintaining roadmaps while also training direct reports on best practices
• Ability to write descriptive narratives which demonstrate your knowledge of the problem strategies risks and data which helped formulate the proposed solution or feature
• Track record of leading and delivering large-scale products from conception through to completion
• Proven ability to engage Data Scientists and ML teams on predictive or automated capabilities
• Experience in Agile software product delivery preferably in a scrum setting usingJira
• Expertise in funnel analytics experimentation and data-driven product development
• Executive level communication and storytelling to offer effective updates and streamline communication to a broad audience

ADDITIONAL REQUIREMENTS

• Experience with vendor orchestration model monitoring and risk decisioning platforms
• Background building platform capabilities (rules engines feature stores experimentation frameworks)
• Find complex problems with numerous restraints exciting; and not daunting
• Enjoy learning new skills and are passionate about new developments intechnology
• You are highly motivated individual who wants to work with the best and be thebest
• Ability to build trusting relationships with peers teams and leaders
• Ability to lead through influence inspiration experience and collaboration
• You inspire teams to come together and build best in class B2Cproducts

The salary range for this position is $150000.00 - $212750.00 USD which is dependent on a several factors including relevant experience geography business needs and market demand. This role may offer the following benefits: medical vision and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation including but not limited to cash bonuses and stock program participation. This role includes paid Flexible Time Off and paid company holidays.