Associate Engineering Manager

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtimes software is used today in over 150000 locations across 100 countries by the worlds top restaurant and foodservice operators. Customers including Chipotle Culvers Dominos Dunkin Five Guys and P.F. Changs rely on our top-ranked platform which now includes Zenput to manage inventory staff scheduling learning and development food safety operational tasks and audits.

About the role

Crunchtime is looking for a highly motivated Associate Engineer Manager to join our Connex product development team. The Connex team creates bi-directional real-time integration to every POS that our customers deploy. The ideal candidate is someone who enjoys integration continual learning and a fast-paced development environment. If you possess a drive for excellence thrive in a fast-paced environment and desire to be part of a team that is dedicated to being an industry leader then we want to hear from you.

What youll do as an Associate Engineering Manager

• Manage a small engineering team (410 engineers) including hiring performance management and team development.

• Act as the primary interface with customers translating urgency (e.g. incidents alarms escalations) into clear internal priorities.

• Publish daily team priorities each morning to align work streams and prevent priority conflicts.

• Enable stakeholders to coordinate priorities through the manager rather than interrupting engineers directly.

• Collaborate closely with product managers to ensure the team is building the right solutions for both short- and long-term needs.

• Contribute to technical design discussions and guide the team in delivering quality solutions the right way.

• Promote and reinforce Connex SOPs solutions reports and resources guiding users to self-service tools and office hours to reduce team interruptions.

• Serve as Project Manager to ensure SOPs and project plans are followed track external blockers and drive resolution with stakeholders and vendors.

• Identify and call out outstanding issues and operational risks.

• Provide weekly reports on team progress and customer system status.

• Work in an agile environment using collaboration tools such as Jira Slack and Zoom.

• Stay aligned with broader engineering organization processes and initiatives.

What were looking for

• 5 years experience as a software developer building production systems.

• 1 years managing engineers or acting in a technical lead capacity.

• Technical understanding of APIs integrations and system behavior sufficient to identify bugs blockers and communicate effectively with engineering teams.

• Strong communication skills with the ability to manage external customers and internal engineering teams.

• Ability to prioritize across multiple work streams and manage conflicting demands.

• Experience coordinating engineering work while minimizing interruptions to development teams.

• Solid project management and operational coordination skills.

• Ability to identify risks blockers and drive resolution with stakeholders and vendors.

• Experience building reports and dashboards to provide visibility into team progress system status and operational risks.

• Organized and proactive with strong status reporting and communication skills.

• Strong collaboration with product managers and engineers to deliver high-quality solutions.

• Demonstrated leadership style that provides context feedback and guidance to help teams succeed.

Nice to haves

• Familiarity with API technologies and system integrations.

• Experience working with POS systems integrations or distributed systems.

• Familiarity with incident management and system monitoring.

• Experience managing customer escalations or external technical relationships.

• Knowledge of SOP development and operational process improvement.

• Experience with reporting tools or data platforms.

• Experience working in agile teams or DevOps environments.

What youll get

• Great mission-driven team members from diverse backgrounds with a strong company culture

• Competitive pay

• Unlimited PTO

• Paid company holidays

• Yearly team off-sites

• International travel opportunities

• Medical dental and vision benefits (FSA HSA & HRA options)

• Basic & Voluntary Life Insurance

• 401k employer match

• Wellness benefits (Headspace OneMedical Omada Gympass Carrot)

• Commuter benefits

• Work in an open environment on solutions that are reshaping the way businesses operate

• Fun team events

• Ability to have a big impact

• 10 weeks of paid parental leave

• Fitness reimbursement

• Learning & development funds

Compensation:

The annual base compensation range for this position is $120000 - $140000. The reasonably estimated total cash compensation (base variable) range for this full-time position will be $135000 - $157500.

Actual compensation is based on factors unique to each candidate including but not limited to: job-related skills qualifications education experience and location. Crunchtime has a location-based compensation system so someone doing the same job in a different city might have a different pay range.

Accessibility Accommodation Statement

Crunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact

Equal Employment Opportunity Statement

At Crunchtime we are an equal opportunity employer. We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression national origin age disability veteran status or any other characteristic.

We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company we believe that our diverse employee population enriches our work environment.

Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you dont meet all the qualifications because we believe unique experiences and perspectives make us a stronger team.