Operations Team Leader

About My Guardian

My Guardian is an Australian leading Aged and Disability Care service provider dedicated to delivering compassionate high-quality and person-centred care. We are growing rapidly and remain deeply committed to empowering individuals to live independently and with dignity.

At My Guardian an opportunity for an enthusiastic motivated and highly organised professional has become available. This is an exciting chance to join a growing team where you can make a meaningful impact lead with purpose and contribute to delivering exceptional outcomes for both clients and staff. This position reports to the Head of Operations.

The role will be full-time on-site at our Sydney Olympic Park Head Office.

The Team Leaders duties include but are not limited to:

• Supervise mentor and train Service Coordinators to support development

• Manage rostering and scheduling to ensure all shifts are properly covered

• Participate in an on-call roster to handle emergency shift changes

• Build strong client relationships and promote a customer-focused culture

• Collaborate with clients families and case managers to achieve care goals

• Monitor funding usage to prevent under or over-expenditure

• Ensure staff are qualified and trained for their assigned services

• Handle complaints oversee team tasks and support continuous improvement

We are looking for a Team Leader who can demonstrate;

• Strong organisation and time management skills

• Excellent communication skills both written and verbal

• Ability to work in a fast-paced environment and meet deadlines

• Demonstrated team leadership experience in a call - centre environment

• Excellent computer skills

• Strong attention to detail

• Previous experience with Alayacare is a plus

What we offer:

• Competitive salary package

• Exceptional office culture

• Free gym access

• Weekly Friday afternoon drinks and nibbles in our Head Office

• Monthly events

• Healthy snacks and refreshments available

• Training and career development

If youre ready to take the next step in your career and this opportunity excites you wed love to hear from youapply now and submit your resume today.

Please note that only successful candidates will be contacted.