Account Supervisor – CRM

Junction59 is Hiring an Account Supervisor CRM

Can you manage and oversee a key agency account and do it better and faster without breaking a sweat Will your years of experience in CRM and 1:1 marketing help our clients find simple solutions to complex business problems

Yes Great! Read on and get in touch with us.

Were looking for an Account Supervisor with 5 years of experience working within an advertising/CRM (email/direct mail) agency.

• Direct day-to-day client contact
• Effectively lead and manage complex email and direct mail marketing programs
• Maintain a thorough understanding of the clients business including planning sales/revenue targets category/industry competition

Junction59 is a data-driven integrated advertising agency with decades of experience in direct marketing. Our creative and strategic work is based on creating emotional connections with audiences and measurable results for clients. To learn more visit .

Salary Range:$70000 to $85000 Commensurate with experience.

Location: Torontos Junction Triangle.

Interestedparties shouldsendresumes to Marc Cooper at .

Detailed Job Description:

Account Supervisor CRM (Direct Mail/Email)

Mandate: Lead all day-to-day aspects of the clients business.

Responsibilities:

• Planning developing and managing the clients CRM strategies including end-to-end direct mail and email campaigns
• Analyzing and optimizing CRM campaigns

• Identify opportunities and present ideas to grow the clients business
• Set and manage the clients expectations effectively
• Be the go-to person for the Account Director
• Lead internal and client meetings
• Work with internal and external suppliers

• Project management including creative revisions coordination of meetings approvals and workback schedules

• Manage the financial process of accounts
• Have a strategic mindset must be able to write creative briefs

Staff Supervision:

• Ensure staff skill development through training and exposure to the clients business
• Maintain appropriate level of staff motivation
• Assist in career path management of co-ordinators and account executives
• Participate in development of quarterly staff review

Professional Skills:

• Advanced Integrated Marketing: understanding the role of various media
• General communications and advertising principals
• Solid understanding of CRM and 1:1 communication
• Development of integrated campaigns

• Solid understanding of CRM and marketing automation platforms (e.g. Salesforce HubSpot Adobe Experience Cloud)

• Ability to write clearly and concisely
• Strong presentation skills
• Strong organizational skills
• Ability to anticipate the clients future needs
• Able to solve problems quickly and effectively

Interpersonal Skills:

• Passionate and driven
• Hawk-eye attention to detail
• Anything is possible attitude
• Professional manner
• Sound judgement
• Appreciation for timeliness and budgets
• Resourcefulness
• Accountable

Requirements:

• Post-Secondary Education in a related field or equivalent
• 5 years of direct response marketing (CRM) experience
• Excellent communication skills
• Fluent in English both spoken and written
• Outstanding proofreading abilities
• Excellent MS Excel capabilities
• Proficient in MS Office and Google Workspace
• Comfort with AI productivity tools (e.g. ChatGPT Claude Gemini) as workplace enablers
• Experience with managing campaigns in Salesforce working with lettershops and printers and managing large data files considered an asset.

More about Junction59

Junction59 is a Canadian integrated advertising agency based in Toronto. We work at the intersection of people and points of view. Where ideas meet to make a better tomorrow. To learn more visit

We are on a mission to be the best place to work in Toronto.

Here are just a few things that your future co-workers say about what its like to work at Junctio59:

Its very inviting and collaborative. I love that they take the time to get to know everyone and do thorough training to ensure youre comfortable and on track.

Everyone has each others back and the communication has always been great between team members.

Junction59 Benefits:

• A competitive Health and Dental program. Including a $500 Health Spending Account
• Additional holiday time beyond your vacation allotment including time off during the Winter Holidays and an extra day off around each long weekend throughout the year.
• A Work from anywhere policy for 4 weeks a year when combined with vacation time could mean up to 8 weeks of working from anywhere in the world.
• A 2 Week Loyalty Sabbatical for every 5 years of employment in addition to existing PTO
• Competitive Vacation Wellness Time (Sick and Personal Days combined) Maternity/Paternity and Jury duty policies.
• Two fantastic Charitable Giving Policies:
  • Time for good - two (2) additional days off each calendar year to donate your time to a registered Canadian charity.
  • Work for good - a policy to help support your causes of choice with the incredible talent of your colleagues. Each team member can request up to 8 hours of the collective teams time to help with a project for your cause.
  • Combined these programs offer our team a way to contribute over $90000 of their time to great causes.
• A well-funded ($1000 per year per employee) and supported Employee Development plan including ongoing internal and external training to help accelerate your career.
• And more

When in the office you will find a modern open space office with the latest technology housed in a century-old building. At the centre of the office is our kitchen designed to accommodate all team members at once making it more than just the social hub of the agency.

We currently work in the office on Tuesdays through Thursdays focusing on team collaboration and we work remotely on Mondays and Fridays unless client and project needs require otherwise.

Human led. AI Assited:

We believe technology should amplify human creativity never replace it. AI helps us work smarter and faster by taking on routine tasks giving our team more time to focus on what matters most: strategy creativity and delivering measurable results.

We believe that originality empathy and strategy always come from people with AI used carefully to enhance our work. Were committed to using technology responsibly transparently and in ways that strengthen the partnership between our team and our clients.

A note on our hiring process: We screen all candidates manually. No AI is used to evaluate or filter applications. Once screening is complete we may use AI tools to help summarize candidate notes or draft communications but every hiring decision is made by people.

Junction59 is committed to building a team that represents a variety of backgrounds and perspectives. We encourage people who are reflective of the diversity of our communities to apply to join our team. Junction59 welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates participating in all aspects of the hiring process.

Required Experience:

Manager