Dedicated Technical Service Rep Marine

The Technical Services Representative - Specialist (TSR-Specialist) Interacts with customer or SHW facility traveling in the field to sites in person to provide very specialized product and application support information; ensures the best technical service possible. As specialist answers customers technical or scientific questions regarding specific product or service and operation or maintenance including application and equipment. Converses with customers to obtain information identify problem and provides technical assistance and solutions. Assists customers with transition to new product and/or application as subject matter expert. Liaises between technical sales and operations (plants and facilities). The TSR-Specialist trouble shoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution. Coordinates customers service needs with other departments as required to ensure customer centric focus. Resolve complaints about product and application explains how to use product or service correctly.As TSRSpecialist a minimum of 5 years successful technical service experience is required demonstrates a command of knowledge in a specific technology product application and service.they will often assist with training customers and SHW technical service representatives on the specialized product application and/or service.

Additional Information:

This position is a field position and will be expected to travel at least 50% of the time throughout North America.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys staff employees and business relationships.

• Ensure products being used by customers meet expectations
• Ensure customer quality and service expectations are met.
• Eliminate or reduce customer complaints.
• Help achieve or exceed sales goals.
• Help achieve or exceed profitability goals.
• Help increase gallon growth.
• Communicate competitive information new products and selling issues to Division Sales Management.
• Communicate extended product knowledge in division Industrial segments.
• Attend coatings seminars that are pertinent to Industrial Coatings sales/marketing.
• Manage product test runs at designated customer facilities.
• Assist sales reps and Account Management (KEY KAM SAM GAM) in calling on prospective customers/target accounts; provide technical support for product demos as directed.
• Maintain contact with laboratory on current technical issues.
• Assist with equipment installations and various line or equipment modifications/adjustments.
• Conduct technical training seminars at customers facilities.
• Evaluate product complaints and decide best way to resolve problem.
• Assist customers in preparing coatings specifications to meet product applications.
• Troubleshoot on-line technical problems such as correcting batches and formulation of products.
• Advise customers of product line changes and improvements.
• Maintain expertise in equipment use and surface preparation.
• Shade product batches using intermix system/phoenix system.
• Assist customers with product inventory control/re-ordering.
• Train customers on product knowledge and application methods.
• Evaluate product complaints and decide the best way to resolve the problem.
• Assist sales reps by preparing samples panels etc. for presentations.
• Coordinate technical service issues between SHW facilities and plants sales reps and product service room.
• Maintain customer technical service issues on file for follow-up.
• Troubleshoot and resolve customer problems with spray equipment.
• Document and refer potential sales leads to appropriate sales rep.
• Operate all material handling color matching tinting mixing and lab testing equipment as required and in a safe manner.
• Providing on-site job start-up assistance with contractors. Projects located in TSR geographic area but locations can be anywhere within the US.
• Conducting joint sales calls with dedicated flooring reps in TSR geographic area but also anywhere within the US.
• Conducting internal training for dedicated reps in TSR geographic area but also anywhere within the US.
• Conducting hands-on training for contractors in TSR geographic area but also anywhere within the US.
• Providing technical assistance related to potential complaints in TSR geographic area but also anywhere within the US.
• Attending industry trade shows in TSR geographic area but also anywhere within the US.
• Providing technical assistance with industry testing procedures in TSR geographic area but also anywhere within the US.

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future (e.g. OPT CPT H1B EB-1etc.)
• Must have a valid unrestricted drivers license.
• Must have a high school diploma or GED.
• Must have five (5) years of Technical Service Representative in marine experience
• Must be able to travel at least 50%.

Preferred Qualifications:

• Have AAMP CCI Level 1 certification
• Have a NBPI - Marine Certification