Welcome Express Guest Services Representative

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System Requirements

PLEASE NOTE WE DO NOT REVIEW APPLICATIONS SUBMITTED THROUGH MASSCAREERS. PLEASE APPLY VIA THE LINK BELOW:

QUALIFICATIONS:

• Applicants must have (A) at least three years of full-time or equivalent part-time clerical experience in the operation of electronic data processing data entry equipment or statistical machines such as key punch key to disk key to tape and verifiers and (b) which at least one year must have been in supervisory or administrative capacity or (C) any equivalent combination required experience and the substitutions below.

Substitutions:

• I. A certificate or diploma as evidence of completion of a course of study in business or electronic data processing or computer programming may be substituted for a maximum of one year of the required (A) experience.*
• II. An Associates degree in business or electronic data processing or computer programming may be substituted for a maximum of two years of the required (A) experience.*

Note: No substitutions will be permitted for the required (B) experience.

*Education toward such a certificate diploma or degree will be prorated on the basis of the proportion of the requirements actually completed.

• Must be self-motivated.
• Ability to effectively solve problems while using independent judgement.
• Ability to communicate effectively with students staff and the community.
• Have a commitment to customer service.
• Able to work in fast-paced team environment and can handle several assignments simultaneously.
• Must be able to respond effectively to questions and prepare materials in response to inquiries.

PREFERRED QUALIFICATIONS:

• Knowledge of Microsoft Office.
• Knowledge of utilizing CRM preferably Technolusions Slate.
• Strong time management skills.
• Strong preference for bilingual (Spanish/English) candidate.
• Financial Aid and Student Accounts/Bursar knowledge; however all training will be provided.
• Experience working in community college and/or One-Stop Enrollment Services setting.

EQUIVALENCY STATEMENT: Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education training and experience required for the responsibilities of this position.

BACKGROUND CHECK: Candidates will be required to pass a CORI and SORI check as a condition of employment.

Additional Information:

SALARY: $2008.85 - $2800.13 biweekly ($52230.10 - $72803.38 annually). Pay grade 14; An appointment from outside the bargaining unit (AFSCME) must start at Step I of the range. Complete fringe benefit package including competitive health insurance free dental insurance basic life insurance long-term disability insurance paid sick vacation and personal leave educational benefits for employee/spouse/dependents and excellent retirement benefits.

ANTICIPATED START DATE: ASAP

Application Instructions:

TO APPLY: To be considered for this position click on the Apply Now button you will be prompted to set up a new account or login to an existing account. You will be able to upload the following required documents for consideration:

• Cover Letter describing your qualifications and/or how you may be best suited for the role
• Resume/CV

Review of applications will begin 5 business days from the posting date and will continue until the position is filled.

**Please note that finalist candidates will be asked to provide contact information for three (3) professional references including current supervisor (or at least two previous supervisors)

DEADLINE: March 4th 2026

Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race color national origin sex disability religion age veteran or military status genetic information gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972 the Americans with Disabilities Act of 1990 Section 504 of the Rehabilitation Act of 1973 Title VII of the Civil Rights Act of 1964 and other applicable statues and college policies. The College prohibits sexual harassment including sexual violence. Inquiries or complaints concerning discrimination harassment retaliation or sexual violence shall be referred to the Colleges Affirmative Action Officer/Title IX Coordinator Elizabete Trelegan (Assistant Director of Human Resources B-219/ ) the Massachusetts Commission Against Discrimination the Equal Employment Opportunities Commission or the United States Department of Educations Office for Civil Rights. Northern Essex Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Prospective employees are encouraged to review the Colleges Annual Security Report (ASR) in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act which can be found on the disclosure page of the Colleges website at: NOTE WE DO NOT REVIEW APPLICATIONS SUBMITTED THROUGH MASSCAREERS. PLEASE APPLY VIA THE LINK BELOW:

Northern Essex Community College:

THE COLLEGE: Northern Essex Community College (NECC) serves about 5000 credit students each semester on two campuses located in the beautiful historic Merrimack Valley region of northeast Massachusetts. Our suburban Haverhill campus sits on 106 acres near Kenoza Lake and features a Technology Center and an award-winning Student One-Stop Center. Our urban campus in Lawrence occupies a number of buildings in the heart of downtown. Most recently we have constructed a new 44000 square foot health technologies facility the Dr. Ibrahim El-Hefni Allied Health & Technology Center. Both campuses are a short drive to Boston and to the beaches and state parks along the coast.

The College has been building an organizational culture that values initiative and innovation and seeks to identify and develop the strengths in students faculty staff and programs in order to grow and improve. NECC is also committed to using evidence to guide planning and decision-making. These values are reflected in the use of Appreciative Inquiry for strategic planning and accreditation; in our investment in strengths-based institution-wide professional development; and in our ten-year involvement as a Leader College in Achieving the Dream a national network of community colleges dedicated to using data to close student achievement gaps.

We are also committed to the recruitment and retention of a diverse workforce that reflects the communities we serve. With over 40% Hispanic students NECC was the first federally recognized Hispanic Serving Institution (HSI) in New England.

We seek leaders who are committed to the community college mission actively engaged in promoting diversity and prepared to use their unique strengths and innovation with the goal of student success.

Job Description:

POSITION: Full-Time Welcome Express Guest Services Representative(EDP Entry Operator IV): Welcome Express; Haverhill Campus; 37.5 hours per week Monday through Friday 9:00am - 5:00pm; AFSCME Unit I Position.

SUMMARY: Reporting to the Director of Enrollment Operations and Welcome Express the Welcome Express Guest Services Representativeis responsible for providing customer service and support to key constituents (internal and external) in areas related to both financial aid and student accounts. This candidate may be required to work up to two late evenings a week (10am - 6pm schedule) which is subject to change based on the needs of the office. This position may also require Saturdays and late evenings during peak enrollment periods during the fall and spring semesters. The candidates primary work location will be on the Haverhill Campus but due to staffing needs might also work on the Lawrence campus for the Student Financial Services Welcome Express and will work with other members of the Student Financial Services Team as well as other team members of Enrollment Services on both campuses.

RESPONSIBILITIES:

The responsibilities include but are not limited to the following:

• Provide outstanding customer service to students families staff and faculty in person on the phone by e-mail.
• Assist with escalations related to SFS matters from call center.
• Perform data entry filing and processing for Financial Aid & Student Accounts including scanning and indexing all forms requested transcripts etc.
• Guide students through the financial aid process completing all the necessary forms while checking for accuracy and completeness.
• Referring students to Student Financial Services Counselors (financial aid and student accounts) in Haverhill and Lawrence as needed.
• Assist with the processing and acceptance of payments for student accounts including but not limited to cash credit card and check payments.
• Adjusting student fees to reflect proper charges.
• Help guide students with FAFSA completion Entrance Counseling and Master Promissory Note Completion Health Insurance Waivers setting up of Payments Plans and Understanding of Bills.
• Review and follow up with students as needed.
• Help perform the daily functions of Student Financial Services.
• Performs various administrative tasks associated with projects related to Student Financial Services.
• The Classification Specification is available at: Entry

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