Temporary Customer Liaison Specialist

• Application Deadline: May 8 2026
• Uppsala
• Hybrid

Job Description

We are looking for a Customer Liaison Specialist to join our Customer Liaison team on a substitute fixed-term basis until August 2027. This role supports customer lifecycle processes within an international life science environment and offers the opportunity to work closely with other internal teams in delivering high-quality customer operations. Over time and for the right candidate the role offers opportunities to broaden responsibilities within customer lifecycle governance negotiation support agreement coordination and the translation of organisational and customer requirements into clear processes and documentation.

About the role

As a Customer Liaison Specialist you will support key customer lifecycle processes including renewals annual customer reviews customer support and offboarding. The role involves close collaboration with Customer Engagement in the execution of operational customer activities ensuring alignment across processes and stakeholders throughout the customer lifecycle.

In addition the role supports initiatives within our standardisation offering as we expand into new markets and use cases across the medicine lifecycle. This includes contributing to agreement-related coordination negotiation support and ensuring that customer requirements are translated into clear internal processes structures and documentation.

The role combines hands-on operational execution with cross-functional coordination in a dynamic international environment.

What you will do

• Plan track and support annual customer reviews
• Manage and coordinate customer renewals in line with established processes
• Offboard customers in a professional and customer-focused way
• Act as a second-line point of contact for customer-related matters and support
• Maintain accurate and up-to-date customer data in Salesforce (CRM) and other internal systems
• Work closely with Customer Engagement to support customer relationship activities
• Prepare documentation monitor timelines and follow up on agreed actions
• Support the coordination of customer agreements renewals and related internal documentation
• Contribute to the continuous improvement of Customer Liaison customer lifecycle management and customer agreement processes