Wine Telesales Consultant

About the Role

At Benguela Cove Lagoon Wine Estate we dont just sell winewe create experiences. We are looking for a highly organized energetic and detail-oriented Wine Telesales Consultant to take ownership of our customer database and drive its growth. If you bring a positive attitude a passion for luxury hospitality and a commitment to excellence we want you on our team.

Key Responsibilities

• Outbound Call Management: Proactively sell the Benguela Cove wine portfolio through cold calling and strategic outreach to existing databases.
• Customer Relationship Management: Maintain accurate records provide professional support across all communication channels and identify key upsell opportunities.
• Marketing & Communications Support: Assist with the execution of email campaigns and newsletters. Support the rollout of seasonal offers new releases and digital growth initiatives.
• Performance Tracking: Consistently monitor sales performance and maintain high standards across all KPIs to ensure estate growth.

What Were Looking For Non-Negotiables

• Proven Sales Track Record: Minimum of 2 years of experience in Direct-to-Customer (DTC) sales call centers or the customer service industry.
• Technical Proficiency: Demonstrated experience working with CRM systems (specifically VTiger) and managing complex customer databases.
• Educational Foundation: Matric is required; a qualification in Marketing Sales Hospitality or a wine-related field will give you a significant advantage.
• Reliability: You must have your own reliable transport.
• Exceptional Attitude: A positive enthusiastic approach with the ability to work independently and bring energy and care to every task.

Key Competencies

• Communication Excellence: A professional and persuasive phone manner.
• Proactivity: The drive to seek out new business without constant supervision.
• Resilience: The ability to handle objections and maintain a high volume of outbound activity.
• Customer Focus: A genuine desire to provide a luxury-tier service experience.

A fast-paced prestigious environment where hard work is celebrated and premium wine is the star of the show.

APPLY TODAY!!

Required Experience:

Senior IC