INTERNAL Casual Museum Assistant

Jedburgh Castle Jail & Museum Dark Tourism Project

Staff opportunities

Join the Team Bringing Jedburgh Castle Jails Dark History to Life

Live Borders is delighted to offer internal opportunities to join the team at Jedburgh Castle Jail & Museum as we launch two exciting new visitor experiences this summer:

• Immersive Escape Room
• Costumed story-led guided tours

These new experiences will bring the jails dramatic past to life and create unforgettable visitor moments.

We are seeking enthusiastic confident and engaging individuals to join our Museum Assistant team. This is a great chance to:

• Develop skills in storytelling and visitor engagement
• Be part of an exciting new Live Borders project
• Take on flexible additional hours (AugustNovember)

What Youll Do

• Lead immersive guided tours in costume
• Host and support Escape Room experiences
• Welcome and assist visitors
• Deliver excellent customer service throughout

What Were Looking For

• Strong communication and interpersonal skills
• Confidence engaging with the public
• Willingness to work in costume
• Positive flexible and team-focused attitude

(Full training provided including tour guiding and Escape Room facilitation.)

Key Dates

• Expressions of Interest: 4th May 2026
• Appointments: 31st May 2026
• Training: July (dates to be confirmed)
• Launch date: 1 August
• Shifts Available: Augustend November (incl. weekends & some evenings)

This is a fantastic opportunity to build new skills gain unique experience and contribute to an exciting new chapter for one of our most iconic attractions.

To express your interest in the role please fill out the supporting statement section and answer the application questions (you do not need to submit a CV) or to find out more please get in touch with Shona Sinclair

Job Description/Role Profile

Job Title: Casual Museum Assistant
Location: Jedburgh Castle Jail & Museum
Contract: Casual/ Fixed-term (August November)
Hours: Flexible shifts across 7 days (including evenings and weekends)

Role Overview

As part of the Museum Assistant team you will play a key role in delivering new immersive visitor experiences including costumed guided tours and an interactive Escape Room.

You will engage visitors through storytelling and excellent customer service ensuring every guest has a memorable and enjoyable experience.

Key Responsibilities

• Deliver engaging one-hour costumed guided tours
• Host and support visitors through the Escape Room experience
• Provide a warm and professional welcome to all visitors
• Assist with admissions retail and general visitor enquiries
• Process bookings and transactions efficiently
• Maintain high standards
• Promote the attraction and encourage visitor feedback
• Support retail operations including merchandising and stock control
• Work collaboratively across all areas of the attraction
• Assist with events private hires and evening activities as required
• Follow all health & safety procedures

Person Specification

Essential:

• Strong communication and interpersonal skills
• Confidence engaging and entertaining groups
• Enthusiasm creativity and a positive attitude
• Flexible and reliable with a proactive approach
• Professional presentation and strong work ethic
• High level of spoken English

Desirable:

• Experience in tourism heritage or visitor attractions
• Experience or interest in drama acting or storytelling
• Coordinating groups of customers
• Interest in history
• Additional language skills

Additional Requirements

• Work in costume
• Availability for evenings weekends and public holidays
• Commitment to training and personal development

Training & Development

Full training will be provided including:

• Guided tour delivery and storytelling techniques
• Escape Room facilitation
• Customer service excellence

Key Dates

• Expressions of Interest: April/May
• Appointments: June
• Training: July
• Launch: 1 August

Please note: This job description outlines the main responsibilities of the role but is not exhaustive. Additional duties may be required as part of the role.

Closing Date: Monday 4th May 2026

Required Experience:

Manager