Receptionist

POSITION: ReceptionistSTATUS: Permanent; Full-TimeSHIFT: 35 hours per week - Wed to Sun. LOCATION: Burnaby BCCLASSIFICATION: CUPE 1622 WAGE: Hourly CLOSING DATE: Open Until FilledWe welcome diversity value differences and foster inclusion in our employment out more about our commitment to diversity and inclusion by reading ourFoundational Principleson our website. We invite applications from all qualified individuals who are philosophically aligned with our mission vision and values. The BC SPCA is a dynamic organization with facilities and services across the province of BC. Join an expanding team in an exciting time of change in an organization that makes a difference! Please read below for additional details and let us know if you have the skills and experience we are looking for by submitting your the Position:This position is the first contact for public members and plays a vital role in attracting and retaining BC SPCA Receptionist is responsible for receiving inquiries from the public in an effective courteous non-judgmental manner and helping to solve their problems in a practical way or ensuring that the request is passed on to the appropriate resource person either internal or external. Every attempt should be made to defuse any hostility and/or anger and offer sincere support and compassion in times of specific duties:Work collaboratively with others to maintain the entire physical plant in a clean sanitary and efficient manner on an ongoing a satisfactory level of response to all relevant needs and inquiries balancing the priorities at high traffic the animals humanely with compassion and concern and transmit these values to others both on and off the animals at the counter from the public in an appropriately friendly and understanding all incoming animals in order to determine and record their general health and stray animals thoroughly check each for tattoos and clues to ownership and persistently try to locate the owners of stray animals by placing advertisements in the appropriate newspaper(s) and by following up on each and every clue to ownership that may the animals in the best possible manner and follow appropriate procedures in accordance with the relevant statute policy or instructions. Willingly help coordinate the supporting work of volunteers in the spirit that we all work together for the benefit of all responsible for communicating service needs to Animal Control Officers on the office records accurately as directed by the and accurately receive monies on behalf of the Shelter in accordance with Shelter proceduresMaximize Shelter revenues especially in the areas of merchandise and standards in order to portray to the public the image of the SPCA as a compassionate and caring with other Shelter personnel thereby creating a positive and harmonious atmosphere among staff and volunteers and enhancing team other duties as required to ensure the smooth operation of the all of the above in a courteous friendly way to clients volunteers and other staff to ensure the highest possible reputation for the Shelter and the maintenance of the goodwill of its you need to have:High school diploma or equivalentMinimum of 1-2 years experience in a receptionist role; or an equivalent combination of education and experience acceptable to the employerSound knowledge/ability to learn routine office practice and proceduresPhilosophical harmony with BC SPCA policies programs and protocolsKnowledge of domestic animals their breeds characteristics and common diseases is an assetAbility to assist the public in a positive mannerExcellent customer service skills; Confident and clear communicatorSelf-started and able to work independently as well as part of a teamExcellent organizational skills and attention to detailAbility to exercise tact maturity and sound judgment in stressful situationsAbility to work under pressure while prioritizing tasksNimble and willing attitude and work ethicExcellent computer skills sufficient to deal effectively with the necessary front office routinesAbility to prioritize demands upon timeKnowledge of the geography of the Branchs warrant area in general and the Shelters warrant area in particularPhilosophical harmony with the vision mission and strategic directions of the BC SPCAHow to apply:If you are interested in joining our team and are legally entitled to work in Canada we would like to hear from you. Click on apply now or use the link to apply are committed to a transparent human-led hiring process. While we use technology to support application management applications are not screened scored or ranked by AI systems. All hiring decisions are made by human hiring managers based on skills experience and alignment with the organizational thank you for your interest in the BC SPCA however; only candidates selected for an interview will be contacted. No telephone calls please. The BC SPCA is a Registered Charity BNRR0001