Genesys Platform Adoption Specialist
Share
Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
The TTEC Digital Genesys Partner Practice of customer experience (CX) designers consultants engineers and data scientists has been awarded Genesys Partner of the Year award 15 times hold over 400 certifications and possess the expertise and relationships to seamlessly integrate the Genesys platform applications and components into complex multi-platform environments to produce predictable results that fuel the exceptional customer experience.
The Platform Adoption Specialist is responsible for performing MACD (Move Add Change Delete) tasks within the Genesys Cloud platform as part of the Platform Adoption service. This role focuses on executing informal projects. The specialist independently scopes and executes configuration changes on the Genesys Cloud system including work up to and including lightweight custom IP development. They manage a high volume of MACD opportunities simultaneously with minimal supervision. While operating largely independently the role involves regular coordination with Platform Adoption Coordinators and occasional collaboration with other team members to effectively balance and manage workload. Success in this position requires an intimate knowledge of the Genesys Cloud platform strong technical proficiency and the ability to deliver efficient high-quality implementations.
What Youll Be Doing
- Independently assess incoming PA requests scope the required changes and execute them directly in coordination with client contacts.
- Manage a high volume of concurrent PA opportunities with strong prioritization and time-management skills.
- Perform configuration changes across the Genesys Cloud system including (but not limited to) lightweight custom IP development or integration work when required.
- Deliver high-quality efficient implementations while adhering to Genesys Cloud TTEC and client best practices and security/compliance standards.
- Proactively communicate progress risks and completion status to internal coordinators stakeholders and clients.
- Partners with Platform Adoption Coordinators and fellow team members as needed to balance workload and resolve complex issues.
- Document all changes clearly and contributes to team knowledge-sharing resources.
- Stay current with Genesys Cloud releases features and capabilities to recommend optimization opportunities during PA engagements.
What Youll Bring to the Role
- Minimum 3 years of hands-on production experience working with the Genesys Cloud platform.
- GCP certification (Genesys Cloud Platform / Professional level or equivalent).
- Demonstrated ability to independently scope and execute complex configuration changes.
- Proven track record of managing multiple concurrent MACD or similar operational requests with minimal supervision.
- Strong technical proficiency across Genesys Cloud core capabilities (routing telephony workforce management integrations reporting etc.).
- Deep intimate knowledge of the Genesys Cloud platform architecture and administration.
- Exceptional independence and self-management skills; able to operate effectively with light coordination.
- Excellent problem-solving and decision-making abilities in dynamic fast-paced environments.
- Strong written and verbal communication skills for stakeholder updates and documentation.
- Collaborative mindsetwilling to work with coordinators and team members to manage workload peaks.
- Familiarity with Genesys Cloud partner ecosystem tools APIs and advanced integrations.
- Experience working in a high-velocity ticket- or opportunity-driven environment.
#LI-DD1
About Us
TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.
#LI-RemotePhilippines
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
About Company
We believe that humanity and technology should âco-exist, and that at the nexus of the âmost powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience com ... View more
