AWS Sr. Developer
Share
Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
TTEC Digital is seeking an MSP Sr. Developer to join our AWS Partner Practice. This is a remote role based in the United States. As a core member of our Managed Services Practice (MSP) you will shift focus from project-based delivery to ongoing managed services owning operating and continuously improving AWS-based solutions for our clients over the long term.
Our MSP teams function as autonomous units supporting multiple client environments simultaneously. Unlike project delivery teams MSP teamsare responsible forthe health reliability and evolution of live production systems. You will lead a team of 34 developers working closely with a dedicated MSP project/service managerand Technical Account Managersto handle incident response change management continuous improvement initiatives and proactive infrastructure enhancements.
The MSP Sr. Developer reports to the Executive Director and is expected to contribute to Best Practice Documentation and internal tooling standards across the organization.
What You Will Be Doing:
Leading daily standups and service review meetings with your internal team and clientsas needed covering ongoing incidents change requests and operational health.
Owning the operational stability of client AWS environments monitoring incident response root cause analysis and remediation.
Managing and executing change requests and enhancement work through Jira including infrastructure-as-code updates using CloudFormation and Serverless Framework templates.
Collaborating with clients on roadmap planning translating evolving business needs into actionable backlog items for your MSP team.
Mentoring junior developers on both technical skills and the disciplinerequiredfor managed services: documentation runbooks and SLA awareness.
Staying current on the latest AWS services and broader cloud industry trends proactivelyidentifyingopportunities to improve client environments.
Contributing to internal MSP best practices tooling and playbooks to improve team efficiency and service quality.
Handling professional conflict constructively the lead has final say on technical decisions andis responsible formaintainingteam morale and cohesion.
What You Will Bring:
7 years of development experience with a strong recent focus on and AWS services.
Demonstrated expert knowledge of AWS services and cloud architecture including Lambda DynamoDB S3 CloudFormation RDS Redshift and VPC/network configurations.
Experienceoperatingin a managed services or operational support environment not just project delivery with an understanding of SLAs incident management and change control.
Thorough knowledge of agile and ITSM methodologies; comfortable blending Scrum practices with service management disciplines.
Ability to mentor junior team members constructively fostering growth while maintaining strong team relationships.
A mindset ofseekingto understand before prescribing a solution essential in long-term client relationships.
Willingness to stand behind your convictions while committing to team decisions.
A genuine love of technology and continuous learning particularly the latest services and best practices from AWS.
Desired Skills
Experience with the Serverless Framework ().
Python development experience.
Familiarity with observability and monitoring tools (e.g. CloudWatch)
Background in Amazon Connect or contact center technology.
Experience designing and integrating AI/ML solutions using AWS AI services such as Amazon Lex Bedrock SageMakerComprehend or Transcribe.
Familiarity with large language model (LLM) integration patterns prompt engineering and AI-powered automation within cloud-native architectures.
Experience with natural language processing (NLP) and conversational AI including chatbot development and voice/chat automation.
#LI-JF1
Required Experience:
Senior IC
About Company
We believe that humanity and technology should âco-exist, and that at the nexus of the âmost powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience com ... View more
