Branch Operations Manager

Carbiz is expanding and were excited to welcome a Branch Operations Manager to lead our Perth branch. This role is perfect for someone who loves bringing structure to busy operations while empowering a team to deliver exceptional service. Youll oversee daily branch activities streamline processes manage vehicle and logistics operations and foster strong partnerships with clients and repairers. Your leadership will play a key role in driving performance supporting company growth and shaping a positive highenergy workplace culture.

About Us:

Carbiz is proud to be a HRD 5 star employer of choice 2025. Were more than just an award-winning vehicle replacement provider. Were committed to keeping our customers lives moving when their car cant offering seamless accident management that helps individuals families and businesses stay mobile and connected. With over 12000 5-star reviews and multiple industry accolades including Business Concepts Automotive AwardsAustralias Best Accident Replacement Service for three consecutive years from and more weve earned a trusted reputation for delivering reliable like-for-like vehicles when theyre needed most.

By providing quick and efficient solutions Carbiz helps people navigate lifes unexpected disruptions making a meaningful impact on the community we serve.

We offer a team-first culture with unlimited opportunity for growth living by our company values in everything we do;

• Love what we do - We are passionate about delivering for our customers team and partners every time.

• Better than yesterday - We grow each day learning from our experiences.

• Win with trust - Lead the market by being trusted reliable and helpful.

• Collaborative core - Working smarter together.

• Valuing people - We respect our people encourage their development and reward their performance.

Perks & Benefits:

• Bonus Incentive Scheme Additional earning potentials through various streams of bonus incentives.

• Employee Wellbeing Program Access to comprehensive 24/7 real time support through chat or phone as well access to a wellbeing library of resources through Sonder for safety mental and physical wellbeing.

• Company Drive Car & Fuel Allowance

• Exclusive Discounts Access special offers and discounts through platforms like SWAG/Employment Hero and Flare.

• Team Celebrations Monthly team lunches birthday celebrations and festive gatherings for major events.

• Career Development Ongoing training mentorship and opportunities for growth.

About the Role:

As the Branch Operations Manager you will oversee daily branch activities to ensure smooth operations and exceptional service. Key responsibilities include:

• Managing daily branch operations from vehicle cleaning and maintenance to scheduling deliveries planning routes and driver allocation.

• Supporting Customer Service Executives (CSEs) to deliver excellent customer service by ensuring vehicle cleanliness and presentation.

• Mentoring and coaching team members to foster a high-performance culture.

• Collaborating with other branches and cross-functional teams to streamline deliveries vehicle swaps and pickups.

• Building and maintaining relationships with repairers and clients for effective communication and support.

• Ensuring CSEs meet their targets complete tasks on time and contribute to branch and company KPIs aligned with Carbizs values.

• Performing ad hoc administrative and operational tasks as needed.

• Complying with company policies particularly WHS standards to maintain a safe work environment.

About You:

• Proven experience in a similar operations management role ideally within automotive car rental or logistics (industry experience desirable but not essential).

• Strong team leadership and development skills.

• A customer-focused approach with experience managing relationships and delivering exceptional service.

• A track record of meeting operational targets and improving efficiency.

• The ability to multitask and prioritise effectively in a fast-paced environment.

• Strong problem-solving skills and attention to detail.

Apply Now:

If youre ready to step into a Branch Operations Manager role with a growing people-focused company click APPLY and our Talent Team will be in touch!