Infrastructure Engineer (L2 Support) | On-site | Montevideo

About the Role

At Prometeo Talent we connect tech professionals with companies driving real digital transformation.

Were partnering with a technology-driven organization focused on ensuring the reliability and performance of its core platforms and systems.

They are looking for a Infrastructure Engineer (L2 Support) a technical profile with a solid infrastructure background and strong analytical skills to diagnose and resolve complex incidents across applications and platforms.

This is not a development role. Its a position focused on advanced technical support (L2) infrastructure and deep system analysis working on critical systems within a high-impact environment.

What Youll Do

• Participate in the resolution of technical incidents escalated from Level 1 support.

• Collaborate in diagnosing performance issues across applications and databases.

• Analyze logs metrics and alerts using monitoring and observability tools.

• Work alongside Infrastructure and Architecture teams to identify root causes.

• Document incidents diagnostics and solutions as part of the teams knowledge base.

What Were Looking For

• 2 years of experience in technical support (L2) systems engineering or infrastructure roles.

• Academic background in Infrastructure Systems Engineering IT or Computer Science (degree completed or in progress - not abandoned).

• Solid understanding of:

  • Infrastructure environments (on-premise and/or cloud)

  • Linux and/or Windows Server

  • Networking fundamentals services processes and logs

• Basic knowledge of scripting or programming (for analysis and troubleshooting not development).

• Experience or familiarity with databases (ideally SQL Server).

• Strong analytical mindset and problem-solving skills.

• Interest in monitoring observability and performance analysis.

Nice to Have

• Experience with monitoring tools (e.g. Dynatrace Datadog Grafana etc.)

• Exposure to financial systems or Core Banking platforms.