Sales & Customer Service Agent – Work & Live in Barcelona!

Imagine starting your workday under the Spanish sun just minutes away from the beach great food and vibrant city life. Barcelona offers the perfect mix of career growth and lifestyle and you can be part of it!

Join a global leader in security solutions! We are committed to delivering high-quality products and an exceptional customer experience. As part of our ongoing growth in Spain we are looking for talented professionals to join our dynamic team and reach new heights together.

Your Role

As an Upsell Agent you play a crucial role in boosting both customer satisfaction and company revenue . You advise existing customers on additional products and services that perfectly match their needs. You are a natural at building relationships and know exactly how to translate added value into a successful sale.

Your Responsibilities

• Identify opportunities: Analyze customer needs and offer tailored solutions that add real value .

• Manage interactions: Engage in enthusiastic outbound calls to discuss our latest innovations with customers .

• Present & Persuade: Showcase the added value of our extra services and how they enhance the customers safety .

• Negotiate & Close: Persuade customers negotiate terms and successfully finalize additional sales.

• Follow-up: Ensure a flawless experience and respond promptly to any customer concerns .

• Administration: Accurately record customer data and call outcomes in our systems.

Your Profile

• Fluency in Dutch and English is required.

• Commercially driven and result-oriented .

• Excellent communication skills and a high level of persuasiveness.

• Empathic with the ability to listen closely to customer needs.

• Available full-time for a comprehensive 1.5-week training program .

• Positive mindset and a great team player.

What We Offer

• Interesting remuneration monthly bonus

• Additional sales commissions (Your effort determines your success; there is no cap on your earnings!)

• 40h/week schedule giving you 6 extra holiday days per year

• Permanent contract after a 1-month probation period

• Career growth & skill development opportunities

• International friendly and supportive team culture

• Tax-free benefits (restaurant transport childcare)

• Free personal training sessions

• Free online Spanish lessons outside working hours

Location

Barcelona Spain

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