AI Product Manager

Salary: 68000 to 75000 DOE

Contract Type: Permanent

Work Life Balance: Hybrid some travel to Northampton Head Office as and when required (adhoc)

Candidate Journey: Our goal is to reply to applications within 3 working days. Additionally we make sure to acknowledge evaluate and respond to all applications as a way of showing our appreciation for your time and effort in applying to us.

Were an award-winning business thats changed how customers experience insurance. By challenging traditional thinking and raising the bar on service weve built a reputation for doing things differently.

Our people are at the heart of that success. We invest in talent back bold ideas and create space for innovation to flourish because growth happens when great people are empowered to do their best work.

With a global ambition to innovate dominate and disrupt niche insurance markets were looking for forward-thinkers who thrive on change and want to shape the future of the industry.

Were looking for an experienced AI Product Manager to lead the strategy roadmap and performance of our conversational AI products across chat voice and digital channels. Youll drive the development of agentic multimodal AI experiences that deliver measurable customer and business value.

Key Responsibilities

• Own product vision roadmap and KPIs for conversational AI across multiple channels

• Lead development of agentic AI and multimodal experiences (chat voice IVR APIs)

• Prioritise high-impact use cases based on value feasibility and regulatory requirements

• Oversee end-to-end product lifecycle from discovery to optimisation

• Ensure compliance with GDPR FCA and responsible AI standards

• Drive performance through metrics such as containment CSAT and completion rates

• Collaborate cross-functionally with Engineering Data Risk and Operations

• Lead and develop a small team while fostering innovation and experimentation

Key Requirements

• 57 years product management experience (customer-facing products)

• 2 years working with conversational AI (chatbots voice virtual assistants)

• Strong understanding of LLMs prompt engineering and RAG

• Experience in regulated environments (ideally financial services)

• Proven stakeholder management and team leadership skills

• Data-driven mindset with strong commercial focus

Desirable

• Experience with agentic AI multimodal systems or speech technology

• Knowledge of API-led architectures and conversational platforms

• Exposure to experimentation A/B testing and AI product scaling