Cisco Unified Communications Manager (CUCM) Administrator Lead

JoinAMERICAN SYSTEMS anemployee owned federal government contractor and support national priority programs through strategic solutions inInformation TechnologyProgram Mission SupportEngineering and AnalysisTest and Evaluation andTraining.

We are seeking a highly skilledLead Cisco Unified Communications Manager (CUCM) Administrator to lead the administration optimization and modernization of enterprise Cisco unified communications environments supporting mission critical operations in Washington DC. In this role you will provide technical leadership for complex voice video and collaboration systems ensuring secure reliable and high performing communications capabilities across the organization.

This position includes a $5000 Sign-on Bonus on top of a comprehensive compensation package!

As a Cisco Unified Communications Manager Administrator with AMERICAN SYSTEMS you will have the opportunity to do the following:

• Take charge of the design deployment and optimization of mission-critical communication systems.
• Provide strategic guidance to the team while driving system improvements across a global footprint.
• Lead the design deployment and management of Unified Communications systems including Cisco Unified Communications Manager (CUCM) Cisco Unity and Telepresence Management Server.
• Act as a senior escalation point resolving complex UC issues such as voice and video challenges and call routing conflicts.
• Oversee the management of UC endpoints including Cisco VoIP phones and video conferencing systems.
• Plan and execute large-scale system upgrades migrations and hardware refreshes.
• Develop and enforce UC security policies to ensure compliance with DoD standards.
• Mentor and guide junior team members fostering skill development and technical excellence.
• Collaborate with cross-functional teams including network engineers cybersecurity professionals and third-party vendors to ensure seamless UC operations.
• Maintain and update operational documentation including system architecture diagrams and technical guides.
• Deliver regular performance and activity reports to senior leadership identifying trends and recommending improvements.

• Active Top Secret clearancewithSCI eligibility
• Bachelors degreeand11 to 12 years of relevant experience (additional experience and/or certifications may be considered in lieu of a degree)
• Current Security CEor equivalentDoD 8140 IAT Level II or III certification
• Demonstrated success managingenterprise scale Cisco Unified Communications systems preferably in aDoD environment
• Expert knowledge of:
  • Cisco Unified Communications Manager
  • Cisco Unity
  • Voice Gateways
  • Cisco VTC codecs
  • VoIP endpoints
  • Telepresence Management Server
• Strong understanding of:
  • VoIP protocols includingSIPH323 andRTP
  • Quality of Service principles
• Experience integrating unified communications systems withthird party platforms such asMicrosoft Teams
• Experience with at leastthreeof the following:
  • Cisco Meeting Server
  • Cisco Meeting Manager
  • Telepresence Management Suite
  • Cisco Expressways
  • vBrick
  • Vyopta
• Exceptionalleadershipcommunication andtroubleshootingskills
• Advanced Cisco collaboration certifications such as CCNP Collaboration or CCIE Collaboration are a plus.

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