Valet Attendant-TWELVE Hotels & Residences – Atlanta, GA

Position Summary

The Valet Attendant is responsible for delivering exceptional guest service by safely parking and retrieving guest vehicles in a prompt courteous and professional manner. As one of the first and last points of contact this role plays a critical part in creating a positive and memorable guest experience that reflects the elevated standards of TWELVE Hotels & Residences.

Key Responsibilities

• Greet all guests warmly upon arrival and departure providing a welcoming and professional first impression
• Safely park and retrieve guest vehicles in a timely and efficient manner
• Assist guests with luggage directions and general inquiries about the property and local area
• Maintain accurate records of vehicle keys and ensure proper key control procedures
• Inspect vehicles for any pre-existing damage and report findings according to company procedures
• Ensure valet area is clean organized and free of safety hazards
• Adhere to all traffic laws safety guidelines and company policies when operating guest vehicles
• Communicate effectively with Front Desk and Concierge teams to ensure seamless guest service
• Handle guest concerns or complaints professionally and escalate when necessary
• Support additional front-of-house duties as assigned

Qualifications & Requirements

• High school diploma or equivalent preferred
• Previous valet hospitality or customer service experience is a plus
• Valid drivers license with a clean driving record
• Ability to drive manual and automatic transmission vehicles
• Strong customer service and communication skills
• Ability to work in a fast-paced environment while maintaining attention to detail
• Must be able to stand walk run and lift up to 50 lbs for extended periods
• Flexible schedule including evenings weekends and holidays

Core Competencies

• Guest-first mindset with a strong focus on service excellence
• Professional appearance and demeanor
• Reliability and punctuality
• Ability to work independently and as part of a team
• Problem-solving and conflict resolution skills

Work Environment

This position requires working outdoors in various weather conditions and maintaining a high level of energy and professionalism throughout the shift.