Window and Door Service Technician

Renewal

Job Location:

Columbia, SC - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Summary

A Service Technician or skilled service worker is responsible for providing technical repair and service of our product. The scope of their responsibilities may include installation maintenance and overall service of our windows and doors. Their responsibilities include diagnostic review repair and replacement of parts as well as the replacement and installation of our product.

Qualification Requirements

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

High School Diploma or GED preferred

2 years in home remodeling

Punctuality is critical

Window and Door maintenance preferable

Working an iPad

Have Rforce experience

Comfortable checking and responding to emails

Knowledge Skills and Abilities

Experience in a finish carpentry industry

Valid Drivers License in good standing

Clean driving record

Maintain vehicle registration

Monitor service vehicle and make sure to keep it clean

Highly organized with the ability to reflect empathy to customers

Ability to install a window or door from start to finish including trim work

Lead Safe Certification preferred

Proficient computer skills and Microsoft Suite products

Ability to work independently

Supervisory Responsibilities

Essential Functions

Make decisions based on job site evaluations for windows and doors that need service attention

Understand correct installation process and proper functioning of windows and doors for evaluation

Provide a good customer experience

Promote the RbA Culture of Lets be great together with every interaction

Perform services on all windows and doors whether it be due to installation or manufacturing

Perform assessments of window/door issues and potential installation issues

Other job duties as assigned

Physical Demands

Ability to lift 75lbs on a consistent basis sometimes more than 100 lbs.

Ability to work safely on ladders up to 30 feet for an extended period of time

Ability to set up adjust and operate a metal brake to bend shape and form materials according to specifications.

Ability to squat bend walk stand twist and reach frequently

Push and pull larger equipment/products frequently

Good hand/eye coordination

Excellent motor skills

Ability to carry ladders windows and doors

Good Maneuver safely on uneven terrain or in tight spaces frequently vision. Must be able to see minor glass defects and read tape measure

Travel

Work Environment

On-Site Service Calls: Conducting on-site service calls to customers homes to assess and address issues with windows doors or related products.

Customer Interactions: Direct interaction with customers to understand their concerns explain service procedures and address any questions they may have.

Varied Locations: Traveling to various locations within a designated service area to perform service tasks.

Hands-On Work: Performing hands-on tasks such as repairs adjustments and replacements of window and door components to meet quality standards.

Technology Use: Regular use of technology including customer relationship management (CRM) systems communication tools and other software to manage and track customer interactions.

Use of Tools and Equipment: Utilizing a variety of tools and equipment to perform service tasks including hand tools power tools and specialized equipment.

Customer Education: Educating customers on proper maintenance care and use of windows and doors to prevent future issues.

Physical Demands: Engaging in physical activities such as lifting bending and climbing as needed to perform service tasks.

Professional Appearance and Conduct: Maintaining a professional appearance and conduct while interacting with customers and representing the company.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of the position. All employees may have other duties assigned at any time.

Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation the owner of the most trusted family of window brands in America. Renewal by Andersen was founded with a mission to redefine the industry and to offer a differentand betterwindow-replacement experience. Renewal by Andersen has 10 company-owned locations and over 50 independently owned affiliates across the United States.

S&L Windows is a Renewal by Andersen affiliate that operates in three markets: Charlotte NC; Columbia SC; and Greenville/Asheville/Spartanburg. S&L Windows prides itself on being an experienced reliable partner for its customers by offering superior products and operating with a Green Diamond service mindset. As a family-owned and operated business S&L Windows is an active member of the community and routinely engages in charitable work through more than a dozen nonprofit organizations.

Renewal by Andersen and S&L Windows are proud equal-opportunity employers. We are committed to fair hiring practices and to creating a welcoming environment for all team members.

Required Experience:

SummaryA Service Technician or skilled service worker is responsible for providing technical repair and service of our product. The scope of their responsibilities may include installation maintenance and overall service of our windows and doors. Their responsibilities include diagnostic review repa...