Hub Supervisor

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Job Description:

Job Description: Hub and Gateways Supervisor

Job Purpose

The Hub and Gateway Supervisor oversees daily air hub sort and gateway operations to ensure shipments are processed safely securely and efficiently while meeting all aviation security and regulatory requirements. This role leads frontline teams to consistently achieve service standards maintain a safety-first culture and support operational excellence through analytics cost control innovation and digital tools.

The UPS Gateway component of the role includes managing inbound and outbound flight operations ensuring accurate documentation coordinating with air carriers customs brokerage teams and maintaining strict compliance with UPS gateway standards and procedures.

Key Responsibilities

1. Hub & Sort Operations Management

• Oversee daily hub and sort activities to ensure accuracy productivity and on-time performance.
• Allocate manpower equipment and resources according to operational demands and SLAs.
• Monitor workflow and promptly resolve issues to avoid service delays.
• Ensure all shipments are handled according to SOPs customer requirements and company standards.

2. Gateway Operations (UPS Gateway Responsibilities Included)

• Manage inbound and outbound flight operations including document verification load plans and screening compliance.
• Oversee loading/unloading activities at the Gateway to ensure timely processing of packages.
• Coordinate with airline partners ground handlers customs and brokerage teams for smooth flight movements.
• Ensure accuracy and completeness of gateway documentation such as master airway bills manifests load sheets and customs data.
• Monitor flight cut-offs uplift performance load factors and ensure all exceptions or deviations are recorded and escalated properly.
• Support financial goals by reviewing gateway-related costs uplift charges and reporting variances.
• Enforce strict compliance with UPS gateway procedures aviation regulations and security protocols.
• Conduct gateway audits and ensure proper record-keeping for regulatory and UPS-required audits (e.g. TSA/CAA security checks X-ray screening compliance).
• Complete the monthly self-assessment and report it to the region.

3. Leadership & People Management

• Lead and motivate hub sort and gateway teams to achieve operational goals and maintain high engagement.
• Foster a culture built on safety accountability and service excellence.
• Manage performance develop talent pipelines and support succession planning for key roles.
• Provide coaching mentoring cross-skilling and structured training to develop team capabilities.
• Ensure all gateway and hub staff are trained certified and competent for their assigned tasks.

4. Safety Security & Compliance

• Ensure full compliance with aviation safety security and regulatory requirements across hub and gateway operations.
• Enforce adherence to safety practices risk assessments and SOPs.
• Lead or support internal/external audits including AIE QAP ASCR and gateway-specific audits.
• Maintain documentation and compliance records required for regulatory bodies and UPS corporate standards.

5. Operational Excellence & Analytics

• Use analytical insights to assess operational performance cost efficiency and productivity.
• Perform cost analysis root-cause investigations and prepare business cases to drive improvements.
• Track KPIs such as service levels gateway uplift performance safety metrics cost per package and productivity.
• Develop actionable recommendations to improve service cost and operational efficiency.

6. Innovation & Digitalization

• Drive continuous improvement and challenge outdated processes.
• Leverage Microsoft 365 tools (Copilot Excel PowerPoint SharePoint Teams) to streamline operations and enhance collaboration.
• Build Power BI dashboards to visualize hub/gateway performance and support decision-making.
• Support automation digitalization and data-driven optimization initiatives across operations.

Qualifications & Experience

• Diploma or bachelors degree in operations management Logistics Aviation Management or related fields (preferred).
• Minimum 3 years of experience in hub operations air cargo logistics or fast-paced operational environments with supervisory responsibilities.
• Ability to work in shift-based schedules including weekends and public holidays.
• Willingness to provide hands-on leadership during peak periods disruptions or critical windows.

Skills & Competencies

• Strong leadership and team management abilities.
• Safety-focused mindset with high compliance discipline.
• Analytical and problem-solving skills including cost and performance analysis.
• Proficiency with Microsoft 365 applications.
• Experience using Power BI for reporting and operational analytics.
• Innovative mindset with ability to drive process improvements.
• Strong communication skills and ability to collaborate across multiple functions including airlines customs and brokerage teams.

Employee Type:

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