Level 2 Technician

Tasks

Responsibilities:

• Provide support of incoming requests to the service desk via telephone web portal email to ensure courteous timely and effective resolution of end-user issues.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Network firewall and switch administration and maintenance.
• Some network and server solution design and architecture.
• Establish effective communication and trust with customer teams and partners

Requirements

Requirements:

• College diploma or university degree in Computer Science or 5 years equivalent work experience
• Prior experience in MSP is required
• Microsoft Office 365 Azure AD administration experience is required
• Server administration via Active Directory File & Print services DNS DHCP.
• Experience in Server administration DNS DHCP.
• Knowledge and understanding of networking devices including firewalls (Sophos Sonicwall UDM Pro)
• Proven experience working with Endpoint Detection and Response (EDR) Managed Detection and Response (MDR) and log analytics/SIEM platforms
• Valid Drivers License and ability to drive to customer locations when required
• Self-motivated and driven for excellence in customer experience

Preferred:

• CompTIA A and/or CompTIA Network preferred.
• NinjaOne RMM and Autotask PSA Experience a plus

Benefits

Benefits/Perks

• Join a Fun & Dynamic Culture! We believe work should be engaging collaborative and full of energy.
• Fitness-Focused Workplace We encourage both physical and mental well-being with team activities.
• Growth & Development We invest in your personal and professional growth through ongoing learning opportunities.
• Work-Life Balance We understand the importance of flexibility and encourage a healthy balance between work and personal life.
• Creative & Innovative Space Bring your ideas to life in an environment that values innovation and fresh thinking.
• SPIFs - Opportunity for special performance incentive funds (SPIFs) for sales contributions
• Paid Time off
• Bonus based on performance.
• Company Parties
• Free Uniforms
• Training & development

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.