Client Solutions Engineer

BlueTower is hiring! If you are an experienced IT professional with a passion for technology and customer service we want to hear from you!

More nimble and scrappier than our competitors BlueTower maintains the energy and culture of a fast growing startup while enjoying the benefits of over 20 years of success in the IT / MSP space here in Western New York.

Serving hundreds of clients across endless numbers of verticals industries and markets means that you will never get bored working with our varied customers and there are opportunities to learn and grow with every interaction.

Combine the adventurous customer encounters with our competitive pay and benefits flexible vacation policies and access to the newest and best technologies at scale and you have the perfect place to work for anyone with a passion for learning and desire to help build great things.

Please drop us a line if you are interested in joining the team or check out our currently open positions below.

Tasks

This would be a delivery-first position with a secondary focus on helping identify client needs and shape solutions.

Expected mix of responsibilities:

Approximately 75% Service Delivery

Approximately 25% Client Solutions / Account Support

We see this as the initial structure of the role not a fixed formula. As the role develops the balance of responsibilities could be reviewed and adjusted based on business needs client opportunities and where your strengths can have the most impact.

Core Focus Areas

Service Delivery

The majority of the role would be centered on hands-on technical work within our service organization. This includes learning our tools processes standards and client environments while contributing across support and project-based work.

Client Solutions

The client-facing portion of the role would involve helping uncover opportunities within customer environments participating in client discussions recommending improvements and assisting with project scope development and Statements of Work.

Over time this could also include helping support strategic service adoption including offerings such as MDR.

Expected Development Path

We would expect this role to develop in stages:

Phase 1: Foundation

Start in L1 support

Learn BlueTower systems workflows and client base

Build familiarity with our service standards and internal operations

Phase 2: Technical Growth

Expand into L2 responsibilities

Take on broader technical ownership through project-based learning

Continue building depth across client environments

Phase 3: Solutions Ownership

Participate more directly in proactive client conversations

Help identify project opportunities

Assist with scoping recommendations and SOW development

Serve as a stronger bridge between client needs and service delivery

Requirements

strong networking foundation

prior experience in a TAM/client-facing capacity

comfort working directly with customers

ability to connect technical needs with practical next steps

interest in a role that combines technical work with relationship-building

Benefits

Medical / Dental Plans

401k

Stocked Kitchen