Customer Service Agent with French and English Language Skills

Do you enjoy helping people succeed solving problems and working in an international creative environment Join Stampin Up! Europe GmbH and become part of a small international team where people truly come first.

Your Role

As a Customer Service Agent you will be the primary point of contact for our English- and Frenchspeaking independent sales consultants (Demonstrators). You will support them in developing their businesses by delivering excellent service and practical guidance.

Tasks

• Deliver highquality customer service via inbound calls emails and chat to English and French Demonstrators
• Identify coaching opportunities during calls and share information that helps improve business success
• Handle calls efficiently while maintaining high productivity and service standards
• Track and document Demonstrator inquiries and issues using Score Incidents
• Participate actively in team meetings training sessions and continuous learning initiatives
• Stay up to date on company policies procedures and programs by regularly reviewing internal resources emails and website updates
• Support additional projects as needed including welcome calls and outbound retention activities

Requirements

• Completed secondary education (high school diploma or equivalent)
• Fluent verbal and written communication skills both in English and French (mandatory)
• Strong customer service mindset with a genuine desire to help others succeed
• Confident user of Microsoft Word and Excel
• Fast and accurate data entry and typing skills
• High attention to detail and ability to identify and correct errors
• Basic knowledge of bookkeeping accounting or finance is an advantage
• Previous experience in an administrative office role is beneficial
• Call center experience is a plus but not essential
• Additional language skills in German and/or Dutch are an advantage
• Openminded reliable conscientious and a true team player

Benefits

Ask our employees what they value most about working at Stampin Up! and the answer is almost always the same: the people.

As a familyowned company we foster a warm welcoming and supportive working environment built on trust mutual respect appreciation and collaboration. Our core values guide everything we do: we put people first we act with courage we better our best and we own it.

After completing your onboarding you can take advantage of our hybrid working model with the option to work from home on Thursdays and Fridays.

Free parking is also available at our NeuIsenburg office.

Please note:

This position is initially offered on a fixedterm contract of one year with the possibility of extension for a further year.

Please apply only if you meet the required language proficiency and are able to commute to NeuIsenburg.

Interested
We look forward to receiving your application and getting to know you!