Service Delivery Manager (mwd)

t all starts with the mission: NVISO is here to protect European society from potentially devastating cyber attacks! This means we offer cyber security services to private and governmental organizations to help them better prepare for prevent detect and respond to cyber security incidents.

All of this is built on four fundamental values that define who we are: We are Proud We Break Barriers We Care and No BS!

Tasks

As a Service Delivery Manager (m/w/d) based in Germany you will :

• Oversee the delivery of Managed Detection and Response services to our clients
• Work closely with the security operations team to ensure that service level agreements (SLAs) are met
• Ensure that service delivery processes are documented and followed
• Monitor service delivery performance and identify areas for improvement
• Work with the sales team to ensure that service delivery is aligned with client needs
• Develop and maintain relationships with clients ensuring that their needs are met or exceeded
• Provide regular reporting on service delivery performance to senior management
• Provide project management follow-up during the onboarding of new clients in collaboration with the different teams at the Client and NVISO.

You will be trained on the job in Concepts:

• Security Operations
• Project management principles

Requirements

• You hold citizenship in one of the 32 NATO member states or the Austrian citizenship
• Bachelors degree in Computer Science Information Systems or related field
• 3-5 years of experience in service delivery management preferably in a Managed Detection and Response environment
• Strong understanding of security operations and incident response
• Excellent German and English communication skills (at least C1 level)
• Strong project management skills with the ability to manage multiple projects simultaneously
• Experience with ITIL or other service delivery frameworks
• Knowledge of industry standards such as ISO 27001 and NIST Cybersecurity Framework
• Ability to work independently and as part of a team in a fast-paced dynamic environment

Benefits

• Working and learning from the best people in the European cyber security industry. We have multiple SANS Instructors working at NVISO our staff has presented at popular hacking conferences (BlackHat BruCON OWASP etc) and all of our technical staff can acquire deep technical security certifications (GSE GXPN GREM GCFA OSCP etc);
• An entrepreneurial and agile company where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering) without losing sight of having fun!
• A training budget of 10.000 and 10 days every 2 years;
• An annual gross base salary between 75.000 EUR and 100.000 EUR depending on your experience;
• Regular team-building and fun events;
• Reimbursement of public transfer ticket BahnCard 50 1st Class;
• Flexible working hours homeworking and the possibility to work from abroad;
• 30 holidays.

Disclaimer on the Use of AI Tools in the Application Process

Please be aware that the creation and submission of application documents (e.g. CV cover letter case studies etc.) using AI-powered tools is only permitted to a limited extent.

Our expectations:

Application documents must authentically reflect your own qualifications personality and motivation.

The use of AI for supportive purposes (e.g. spell-checking improving wording) is acceptable.

Fully generated application documents created by AI without personal adaptation or review are not permitted.

Under no circumstances may NVISO information data or documents be uploaded to or processed by external AI tools.

We reserve the right to exclude applications from the selection and interview process that are clearly created primarily or exclusively by AI and show no recognizable personal input.

The purpose of this policy is to ensure a fair and transparent recruitment process and to obtain an authentic impression of our applicants.