IP Voice UC Senior Consultant
Share
Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
About Us
Infosys is a global leader in next-generation digital services and consulting.We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovative ecosystem.
Recognized as the #1 Top Employerin Australia for the second year in a row Infosys offers a workplace where careers grow with purpose. As an AIfirst organization we empower our people to work on nextgeneration technologies continuously learn and create impact at scalesupported by a culture rooted in care inclusion and excellence.
Join Infosys and be part of a culture thats not just promisedits certified. #TopEmployer2026 #ThriveAtInfosys
Visit see how Infosys (NYSE: INFY) can help your enterprise navigate your next
Role Description
Were looking for a Senior Consultant IP Voice & Unified Communications Operations to join our team. We are seeking an experienced IP Voice and UC Engineer to provide L2/L3 technical support for enterprise voice platforms including Inbound Voice services IP Voice Activation and Assurance Microsoft Teams Phone (Direct Routing) Cisco BroadWorks (Broadsoft) and SIP-based services. The role involves resolving complex incidents contributing to root cause analysis supporting production environments and collaborating with senior engineers and vendors to maintain high availability of enterprise voice services.
Location:Melbourne Australia
Salary: 108571- 119893 AUD Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements based on internal company processes
Flexible working arrangements (hybrid reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Roles and Responsibilities
Provide L2/L3 technical support for IP Voice and UC platforms
Support Inbound voice services: hunt groups auto-attendants time-of-day routing overflow routing and IVR call flows
Participate in IP Voice Activation: assist in provisioning and commissioning SIP trunks BroadWorks services and Microsoft Teams Direct Routing
Perform IP Voice Assurance activities: fault diagnosis SLA monitoring CDR analysis and SIP trace investigation
Microsoft Teams Phone: configure and troubleshoot Direct Routing SBC configurations voice routing policies and Teams calling plans
Broadsoft: group and user-level administration feature provisioning XSP log analysis CDR7 queries
SIP troubleshooting: diagnose registration failures call routing issues codec mismatches DTMF relay and SBC interop issues
Contribute to root cause analysis (RCA) and assist in implementing permanent fixes
Work with carriers Microsoft and Cisco BroadWorks support as required
Participate in on-call/after-hours support for production incidents
Assist with platform upgrades configuration changes and testing
Review SIP traces XSP logs CDRs and Wireshark captures to diagnose issues
Provide guidance and support to L1 team members
Adhere to SLA ITIL and incident/problem/change management processes
Assist in creation of Change Management documentation including PVT planning
Create and update knowledge base articles SOPs and technical runbooks
Participate in KT sessions and cross-training activities
Document configurations call flows and troubleshooting steps
Essential
Bachelors degree in Computer Science Information Technology Telecommunications or related field
5 years of experience in IP Voice support operations or implementations
Solid understanding of SIP protocol (RFC 3261) RTP/SRTP VoIP fundamentals
Hands-on experience with at least one of: Microsoft Teams Phone/Direct Routing Cisco BroadWorks
Familiarity with Australian telecommunications environment (PSTN NBN SIP trunking)
Preferred Certifications
Microsoft Certified: Teams Voice Engineer (MS-700 or MS-720)
Cisco BroadWorks technical certifications
Required Skills & Experience
Mandatory
5 years in enterprise voice/UC support or engineering
3 years hands-on with at least one: Cisco BroadWorks or Microsoft Teams Phone
SIP knowledge: reading SIP ladders understanding 1xx/2xx/4xx/5xx responses basic SBC configuration
IP Voice Activation: SIP trunk provisioning DID assignment codec configuration basic QoS understanding
IP Voice Assurance: fault isolation CDR analysis SIP trace reading using Wireshark or similar
Inbound voice: hunt group and auto-attendant configuration time-of-day routing IVR basics
Microsoft Teams Direct Routing: SBC pairing voice routing policies dial plans emergency calling basics
Broadsoft: Group/User administration CommPilot portal feature provisioning CDR7 queries
Experience with enterprise SBCs: AudioCodes Ribbon or Cisco CUBE (configuration and troubleshooting)
Incident management and ITIL process adherence in production environments
Good to Have
Experience with additional UC platforms: Cisco CUCM Avaya Genesys Cloud
Microsoft 365 administration (Teams Admin Center PowerShell)
Scripting experience (Python PowerShell) for automation
Familiarity with Telstra assurance tools: Splunk CDR7 Service Central SecureCRT
Experience with NBN Co portal and carrier fault management processes
Knowledge of IMS VoLTE or carrier-grade voice platforms
Benefits
At Infosys we believe in taking care of our people. Our comprehensive benefits package includes:
Income Protection Insurance
Paid Parental Leave and Volunteer Leave
Employee Assistance Program (EAP)
Flexible working arrangements
Health Insurance Discount and Well-being Program
Access to Fitness and Gym Memberships
Salary packaging and novated leasing
Ourrecruitment and selection processis designed to create the best match for both you and Infosys. Depending on the role it may include an initial screening technical or functional interviews and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent respectful and engaging at every step.
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Infosys is a global leader in next-generation digital services and consulting.We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovative ecosystem.
Recognized as the #1 Top Employerin Australia for the second year in a row Infosys offers a workplace where careers grow with purpose. As an AIfirst organization we empower our people to work on nextgeneration technologies continuously learn and create impact at scalesupported by a culture rooted in care inclusion and excellence.
Join Infosys and be part of a culture thats not just promisedits certified. #TopEmployer2026 #ThriveAtInfosys
Visit see how Infosys (NYSE: INFY) can help your enterprise navigate your next
Role Description
Were looking for a Senior Consultant IP Voice & Unified Communications Operations to join our team. We are seeking an experienced IP Voice and UC Engineer to provide L2/L3 technical support for enterprise voice platforms including Inbound Voice services IP Voice Activation and Assurance Microsoft Teams Phone (Direct Routing) Cisco BroadWorks (Broadsoft) and SIP-based services. The role involves resolving complex incidents contributing to root cause analysis supporting production environments and collaborating with senior engineers and vendors to maintain high availability of enterprise voice services.
Location:Melbourne Australia
Salary: 108571- 119893 AUD Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements based on internal company processes
Flexible working arrangements (hybrid reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Roles and Responsibilities
Provide L2/L3 technical support for IP Voice and UC platforms
Support Inbound voice services: hunt groups auto-attendants time-of-day routing overflow routing and IVR call flows
Participate in IP Voice Activation: assist in provisioning and commissioning SIP trunks BroadWorks services and Microsoft Teams Direct Routing
Perform IP Voice Assurance activities: fault diagnosis SLA monitoring CDR analysis and SIP trace investigation
Microsoft Teams Phone: configure and troubleshoot Direct Routing SBC configurations voice routing policies and Teams calling plans
Broadsoft: group and user-level administration feature provisioning XSP log analysis CDR7 queries
SIP troubleshooting: diagnose registration failures call routing issues codec mismatches DTMF relay and SBC interop issues
Contribute to root cause analysis (RCA) and assist in implementing permanent fixes
Work with carriers Microsoft and Cisco BroadWorks support as required
Participate in on-call/after-hours support for production incidents
Assist with platform upgrades configuration changes and testing
Review SIP traces XSP logs CDRs and Wireshark captures to diagnose issues
Provide guidance and support to L1 team members
Adhere to SLA ITIL and incident/problem/change management processes
Assist in creation of Change Management documentation including PVT planning
Create and update knowledge base articles SOPs and technical runbooks
Participate in KT sessions and cross-training activities
Document configurations call flows and troubleshooting steps
Essential
Bachelors degree in Computer Science Information Technology Telecommunications or related field
5 years of experience in IP Voice support operations or implementations
Solid understanding of SIP protocol (RFC 3261) RTP/SRTP VoIP fundamentals
Hands-on experience with at least one of: Microsoft Teams Phone/Direct Routing Cisco BroadWorks
Familiarity with Australian telecommunications environment (PSTN NBN SIP trunking)
Preferred Certifications
Microsoft Certified: Teams Voice Engineer (MS-700 or MS-720)
Cisco BroadWorks technical certifications
Required Skills & Experience
Mandatory
5 years in enterprise voice/UC support or engineering
3 years hands-on with at least one: Cisco BroadWorks or Microsoft Teams Phone
SIP knowledge: reading SIP ladders understanding 1xx/2xx/4xx/5xx responses basic SBC configuration
IP Voice Activation: SIP trunk provisioning DID assignment codec configuration basic QoS understanding
IP Voice Assurance: fault isolation CDR analysis SIP trace reading using Wireshark or similar
Inbound voice: hunt group and auto-attendant configuration time-of-day routing IVR basics
Microsoft Teams Direct Routing: SBC pairing voice routing policies dial plans emergency calling basics
Broadsoft: Group/User administration CommPilot portal feature provisioning CDR7 queries
Experience with enterprise SBCs: AudioCodes Ribbon or Cisco CUBE (configuration and troubleshooting)
Incident management and ITIL process adherence in production environments
Good to Have
Experience with additional UC platforms: Cisco CUCM Avaya Genesys Cloud
Microsoft 365 administration (Teams Admin Center PowerShell)
Scripting experience (Python PowerShell) for automation
Familiarity with Telstra assurance tools: Splunk CDR7 Service Central SecureCRT
Experience with NBN Co portal and carrier fault management processes
Knowledge of IMS VoLTE or carrier-grade voice platforms
Benefits
At Infosys we believe in taking care of our people. Our comprehensive benefits package includes:
Income Protection Insurance
Paid Parental Leave and Volunteer Leave
Employee Assistance Program (EAP)
Flexible working arrangements
Health Insurance Discount and Well-being Program
Access to Fitness and Gym Memberships
Salary packaging and novated leasing
Ourrecruitment and selection processis designed to create the best match for both you and Infosys. Depending on the role it may include an initial screening technical or functional interviews and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent respectful and engaging at every step.
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Required Experience:
Senior IC
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
