Customer Experience Transformation – Student Assistant (Early Careers)

As a Student Assistant in our Global Customer Experience Transformation team you will be at the heart of our internal global CX

operations working closely with the wider Customer Experience (CX) team in Copenhagen while collaborating with colleagues around the world.

In this role you will contribute to strategic initiatives strengthen our global CX community and support on impactful events and recognition programs. While this is not a direct customer-facing position the work you do will directly enhance how our CX teams collaborate deliver and improve customer outcomes worldwide.

This is an excellent opportunity to develop organizational communication strategic and project management skills while working in a dynamic global environment.

If you are proactive structured and motivated by enabling strong collaboration across teams and regions we would love to hear from you!

Key responsibilities include:

• Strategic Initiative & Stakeholder Support

  • Support and drive CX strategic initiatives by researching areas of improvement coordinating activities timelines and communications with involved team members and stakeholders.

  • Conduct research across key CXrelated business areas to identify patterns opportunities and insights that support ongoing projects within the wider CX team.

  • Act as a coordination point to ensure stakeholders are informed aligned and engaged throughout initiative lifecycles.

  • Deliver and consolidate inputs track progress and support follow-ups to help ensure initiatives stay on track and deliver against defined goals.

• CX Community Engagement: Global Recognition and Events

  • Support communication and engagement initiatives that build awareness alignment and participation across the CX community.

  • Plan and execute the annual recognition event celebrating CX colleagues who delivered exceptional impact in the previous year.

  • Develop clear engaging and insightdriven internal communications for Viva Engage Teams and SharePoint.

  • Translate complex or strategic topics into accessible and compelling content tailored to different CX audiences.

  • Support engagement campaigns recognition activities and knowledgesharing moments that strengthen the CX community.

• Communication Content & Platform Management

  • Own and maintain CXrelated content across internal platforms (Viva Engage SharePoint Teams) ensuring relevance accuracy and strategic coherence.

  • Shape and structure content to strengthen knowledge sharing support clarity and create longterm value for our global CX community.

  • Identify opportunities to improve content quality storytelling and engagement through continuous iteration.

  • Coordinate timely updates cleanups and governance to keep platforms aligned with strategic priorities.

The role will also include adhoc coordination or execution tasks ranging from preparing materials and structuring followups to consolidating inputs or supporting alignment activities when needed. All contributions whether strategic or adhoc in nature are anchored in strengthening our CX delivery collaboration and overall impact.

What are we looking for

To succeed in this role you would need to bring:

• An adaptable and solutionoriented mindset with the ability to navigate evolving priorities and respond effectively to change.

• Strong organizational and prioritization skills enabling you to manage multiple tasks and initiatives in parallel.

• Clear and professional communication skills with the ability to collaborate confidently with stakeholders across teams regions and backgrounds.

• Digital confidence with handson experience using Microsoft 365 (especially SharePoint Outlook Excel PowerPoint Teams and Viva Engage). Experience with ThinkCell Asana Canva or other project management tools is a plus.

• Strong attention to detail ensuring accuracy consistency and quality across stakeholder communications content and documentation.

• An openminded and optimistic attitude with a positive and collaborative approach to work.

• A diverse mindset and curiosity to work in a global environment that values different perspectives.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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