Senior Customer Success Manager

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected consumer-centric world. Join us inconnecting people to commerce in this vital rewardingrole.

We are looking for motivated and serviceoriented Senior Customer Success Manager to support a portfolio of retail this role you will build strong customer relationships ensure highquality service delivery and manage key commercial and contractual activities. You will be acting as a trusted partner you will represent the company professionally during both virtual and inperson customer engagements. This position is ideal for candidates with a strong customer service background commercial awareness service delivery management and contract management.

The position requires trips to customers side (few days per month) and regular office visits to Milton Keynes.

Responsibilities

• Manage customer retention contract processing invoicing payment activities and service delivery for an assigned customer portfolio.

• Act as the primary daytoday contact for customer requests ensuring timely and precise execution.

• Provide service and installation support while identifying opportunities to enhance service quality and deepen customer engagement.

• Maintain accountability for overall account delivery performance and customer satisfaction.

• Resolve complex or businesscritical issues.

• Build strong customer relationships and regularly review Voice of the Customer insights to drive continuous improvement.

• Collaborate with internal teams (product sales marketing) to address customer needs and inquiries.

Required Qualifications

• Strong experience in customer service roles with focus on professional client-facing approach.

• Professional experience in reporting and creating monthly MI packs.

• Deep understanding of commercial and contractual services.

• Ability to prepare and review contract maintenance and documentation.

• Great experience with P&L and customer account financials.

• Independence working with billing processes and commercial data.

• English language proficiency.

• Strong communication relationshipbuilding and issueresolution skills.

More about us

We have 23000 great colleagues in 130 countries around the world creating technologies of the future together.

Supportive company culture combined with internal training and technological facilities creates ideal conditions for professional development of each employee meaningful and responsible work focused on the daily needs of our customers and last but not least opportunity to balance personal and professional life.

*Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity age marital status veteran status or disability status.*

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes.**

We are a global company operating in multiple locations and entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be foundhere - are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel reservists armed forces veterans cadet instructors and military spouses/partners.

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