Digital Program Manager

Job Title: Digital Program Manager/Customer Experience
Location: Titusville NJ
Work Type: Hybrid (2 days a week)
Job Type: Contract
Rate: $75/hr on W2

The Vendor is very specific about the keywords to be there in the resume and the title should match the LinkedIn of the candidate for every project. He does CTRLF to check.

Notes:

• Candidates must be local NO RELOCATION
• Candidates must have good tenure and/or long projects
• Candidates with very recent local projects are highly needed
• Interview Type: Video

Job Description:

Seeking a highly experienced Digital Program Manager to lead large-scale digital product initiatives within the pharmaceutical domain with a strong focus on customer experience transformation. This role will drive the rollout of interconnected digital products across complex enterprise environments ensuring alignment with business priorities operational efficiency and strategic goals. The ideal candidate brings deep pharma industry knowledge experience managing enterprise-scale programs (similar to J&J environments) and the ability to bridge business and technology to deliver impactful digital innovation. **** CANDIDATES MUST HAVE RECENT PHARMACUTICAL MEDICAL DEVICE OR MEDICAL TECHNOLOGY EXPERIENCE WITH A FOCUS ON IMPROVING CUSTOMER EXPERIENCE IN THEIR INNOVATIVE PATIENT DATA PORTAL NO RELOCATION

• Proven experience in the pharmaceutical or life sciences industry.
• Demonstrated success managing enterprise-scale digital transformation programs.
• Strong experience with customer experience (CX) initiatives and digital engagement platforms.
• Experience working in large pharma enterprises similar to Johnson & Johnson (J&J) or equivalent.

*** All submittals must Include:

1. Drivers license or State ID
2. Link to the candidates LinkedIn account.
3. Below submittal Format

1. How many years working with: Digital Program Manager

2. How many years working with Pharmaceutical or life sciences industry

3. How many years working with: Managing enterprise-scale digital transformation programs.

4. How many years working with: Product launch management portfolio planning and program governance

*** Please provide all the below information in the required format for Client submittal along with State ID or Drivers License. All the requested details must be supplied for client submittal.

• Full Name:
• Candidates Rate:
• Candidates current (Now) Location:
• Availability to Interview: One Days notice
• Availability to Start:
• Email Address:
• Phone Number:
• Visa Status:
• Education - College/Year of graduation:
• Link to LinkedIn
• Certifications (Please list)

Managers Notes:

Seeking a Program Manager with strong business acumen around digital products to manage and drive launch plans for Pharma Patient Customer this role you will be responsible for managing and coordinating all aspects of the digital product portfolio to implement and deploy solutions across various stakeholder groups and our partners.

• Seasoned PgM/PM does not need handholding (knows how to manage a project/program without guidance)
  • Can take ownership and drive program/portfolio/project delivery (business priority roadmaps strategy planning monitoring controlling etc.)
  • Can hold core team members accountable for their deliverables
  • Takes the initiative to collaborate with various workstream to understand deliverables
  • Can connect the dots (interrelationship of all deliverables)
  • Diligent in watching out for risks/issues/actions/decisions and following up on them
  • Organized Diligent in doing the required administrative tasks of a PM/PgM
• With a little bit of technical background
  • Understands technology and agile/scrum waterfall methodologies
  • Troubleshoot issues and research solutions in partnership with our technology team and vendor partners
• With strong presentation skills
  • Can prepare good presentation materials and can present as well
  • Good knowledge of MS Office (excel powerpoint)
• With strong analytical skills

Seeking a highly experienced Digital Program Manager to lead large-scale digital product initiatives within the pharmaceutical domain with a strong focus on customer experience transformation. This role will drive the rollout of interconnected digital products across complex enterprise environments ensuring alignment with business priorities operational efficiency and strategic goals. The ideal candidate brings deep pharma industry knowledge experience managing enterprise-scale programs (similar to J&J environments) and the ability to bridge business and technology to deliver impactful digital innovation.

Key Responsibilities:

• Lead end-to-end delivery of digital product programs across Pharma Digital Innovation and Customer Experience initiatives.
• Manage the rollout of complex interconnected product suites ensuring alignment across multiple workstreams platforms and stakeholders.
• Develop and maintain a comprehensive program roadmap including dependencies risks and cross-functional impacts.
• Create and drive a business priority map aligning initiatives with strategic objectives and customer experience goals.
• Oversee product launch planning and execution ensuring readiness across business operations and technology teams.
• Drive transformational change initiatives improving digital capabilities and enhancing patient provider and customer engagement.
• Optimize operational efficiency by identifying gaps streamlining processes and improving delivery models.
• Lead portfolio strategy and governance prioritizing initiatives based on business value ROI and resource availability.
• Ensure effective resource alignment and prioritization across multiple programs and teams.
• Collaborate with cross-functional stakeholders including Product Marketing IT Compliance and Commercial teams.
• Manage risks dependencies and program-level communications to executive leadership.
• Ensure compliance with pharma regulations and data governance standards.

Required Qualifications:

• 10 years of experience in Program Management with a strong focus on digital product delivery.
• Proven experience in the pharmaceutical or life sciences industry.
• Demonstrated success managing enterprise-scale digital transformation programs.
• Strong experience with customer experience (CX) initiatives and digital engagement platforms.
• Experience managing complex product ecosystems and interdependencies.
• Expertise in product launch management portfolio planning and program governance.
• Strong understanding of Agile SAFe and hybrid delivery models.
• Ability to translate business strategy into executable program plans.
• Excellent stakeholder management and executive communication skills.

Preferred Qualifications:

• Experience working in large pharma enterprises similar to Johnson & Johnson (J&J) or equivalent.
• Background in digital health patient engagement platforms or omnichannel customer experience.
• Familiarity with regulatory frameworks (FDA GxP HIPAA).
• Experience with tools such as Jira ADO Smartsheet or similar program management platforms.
• MBA or equivalent advanced degree (nice to have).

Key Skills:

• Digital Product Program Delivery
• Customer Experience (CX) Transformation
• Portfolio & Roadmap Strategy
• Business Priority Mapping
• Resource Planning & Optimization
• Change Management & Transformation
• Cross-functional Leadership
• Risk & Dependency Management