Salesforce Lead Solution Architect FSC SME
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global professional services firm specializing in digital transformation business process management (BPM) analytics and AI-driven solutions. The company partners with organizations to improve efficiency transform operations and drive business outcomes through a combination of process expertise technology and data insight.
Job Title: Salesforce Lead/ Solution Architect - FSC SME
Location: Remote (NYC preferred)
Duration: 3 months with possible extensions (Contract to hire)
Rate: $62/hr. - $64/hr.
Job Type: Temporary Assignment
Work Type: Remote
Job Description:
Financial Services Cloud (FSC) SME Banking
Role Overview
We are looking for a Financial Services Cloud (FSC) SME with strong client-facing requirements leadership and delivery management capabilities to drive end-to-end Salesforce transformations in the banking and financial services domain.
This role blends:
- Deep banking domain expertise
- Strong Salesforce FSC solutioning
- Ability to independently drive meets requirements and client priorities
- Experience leading global (onshore offshore) delivery teams
Key Responsibilities
Client Engagement & Advisory
- Act as a trusted advisor to business and technology stakeholders
- Lead discovery workshops design sessions and roadmap discussions
- Translate business goals into platform-aligned transformation strategies
- Help define and prioritize client initiatives KPIs and success metrics
Requirements & Solution Leadership
- Independently drive end-to-end requirement gathering (business functional process)
- Define to-be operating models and customer journeys across banking domains
- Design scalable solutions leveraging:
- Financial Services Cloud
- Service Cloud
- Salesforce Data Cloud
- Ensure alignment across process data model integrations and user experience
- Banking Domain Expertise
Apply strong knowledge of:
- Retail & commercial banking
- Wealth management & client servicing
- Lending lifecycle (origination to servicing)
- KYC onboarding and compliance workflows
- Leverage FSC capabilities for:
- Customer 360 & householding
- Relationship management
- Financial accounts & interactions
- Regulatory and servicing processes
Delivery Leadership (Onsite Offshore Model)
- Lead distributed teams (onshore offshore pods) across design and delivery
- Drive backlog prioritization sprint planning and execution governance
- Ensure delivery aligns with business outcomes timelines and quality standards
- Mentor and guide architects developers and analysts
Stakeholder & Program Governance
- Engage with senior client stakeholders to align priorities and trade-offs
- Provide program-level oversight risk management and escalation handling
- Track and communicate value realization and ROI
Transformation & Innovation
- Drive adoption of AI/Agentforce-led service models
- Identify opportunities for automation productivity gains and CX improvement
- Contribute to building reusable assets accelerators and industry solutions
Required Qualifications
- 10 15 years of experience in Salesforce and digital transformation programs
- 5 years of hands-on experience with:
- Financial Services Cloud
- Strong experience in banking / financial services domain
Proven ability to:
- Lead client workshops independently
- Drive requirements end-to-end without supervision
- Manage global delivery teams
Preferred Qualifications
- Salesforce certifications (FSC Service Cloud Consultant)
- Experience with API-led integrations (e.g. MuleSoft)
- Exposure to AI/Agentforce use cases (KYC underwriting collections servicing)
- Experience in large-scale transformation programs ($5M deals)
TekWissen Group is an equal opportunity employer supporting workforce diversity.
