Senior UX Interaction Designer

Project Overview

This role sits within the Customer UX team and focuses on driving design strategy and execution across the digital travel experience. The Lead Designer will guide complex multi-platform initiatives elevate design quality and contribute to the evolution of design systems.

The position requires a balance of strategic thinking and hands-on design expertise along with the ability to lead teams collaborate across functions and align user experience with business goals.

Key Responsibilities

• Define and lead design strategy for large-scale multi-platform initiatives aligned with business and user needs
• Mentor and develop junior and mid-level designers ensuring consistent design quality and growth
• Collaborate with product engineering and business stakeholders to drive user-centered decisions
• Lead the design of complex omnichannel user journeys across platforms and devices
• Establish and enforce design standards interaction patterns and governance practices
• Oversee creation of high-fidelity prototypes and support validation through user research
• Partner with internal teams to evolve and scale the design system
• Manage multiple design initiatives while maintaining high attention to detail and consistency

Required Qualifications

Education & Experience:

• Bachelors degree in HCI Information Design Communications Computer Systems Visual Design or related field
• 6 10 years of UI/UX design experience
• 3 years in a senior or lead design role

Core Experience:

• Proven experience leading design teams and mentoring designers
• Strong portfolio demonstrating complex design work leadership and business impact
• Experience presenting to senior leadership and executive stakeholders
• Expertise in modern UI/UX tools such as Figma and Adobe Creative Cloud
• Deep understanding of accessibility standards (WCAG) and inclusive design practices
• Experience working across web mobile and emerging platforms
• Strong background in cross-functional collaboration with product engineering and research teams
• Experience in design strategy roadmap planning and resource allocation

Technical & Soft Skills

Technical Skills:

• Advanced proficiency in UI/UX design and prototyping tools
• Strong understanding of interaction design visual systems and design principles
• Experience with design systems and scalable design frameworks
• Familiarity with user research usability testing and validation methods
• Working knowledge of front-end technologies across web iOS and Android (preferred)

Soft Skills:

• Strong leadership and mentoring capabilities
• Excellent communication and presentation skills
• Ability to influence stakeholders and drive alignment
• Strong problem-solving and strategic thinking skills
• Ability to manage multiple priorities in a fast-paced environment
• Conflict resolution and consensus-building skills
  

• Preferred Qualifications

• Experience in airline or large enterprise environments
• Advanced degree in design or related field
• Strong foundation in visual design principles (layout typography color theory)
• Experience with user research methodologies and testing