AI Technical Lead

AI Technical Lead

Remote with once a month onsite

Long Term Contract

Job Summary

We are seeking a Technical Lead with strong expertise in cloud contact center and conversational AI solutions using Amazon Connect and Amazon Lex. The role involves building next-generation real-time voice AI systems using Nova 2 Sonic and integrating Generative AI capabilities via Amazon Bedrock along with implementing agentic AI patterns and intelligent virtual agents.

Key Responsibilities

• Lead end-to-end design and implementation of contact center solutions using Amazon Connect.
• Develop conversational AI solutions (chatbots and voice bots) using Amazon Lex.
• Build real-time low-latency voice AI applications using Nova 2 Sonic for human-like interactions.
• Integrate Large Language Models (LLMs) using Amazon Bedrock for advanced conversational capabilities.
• Design and implement agentic AI patterns (autonomous agents orchestration multi-step reasoning workflows).
• Develop and deploy Amazon Connect AI Agents to automate customer interactions.
• Architect scalable and secure cloud-native solutions leveraging AWS services.
• Collaborate with business and product teams to translate requirements into technical solutions.
• Mentor team members and lead code reviews architecture discussions and best practices.
• Integrate external systems (CRM APIs databases) with conversational workflows.

Required Skills

• Strong hands-on experience with Amazon Connect and Amazon Lex.
• Experience with real-time conversational/voice AI platforms (Nova 2 Sonic).
• Expertise in Amazon Bedrock and Generative AI integration.
• Deep understanding of agentic AI frameworks and patterns.
• Strong knowledge of AWS ecosystem (Lambda API Gateway S3 DynamoDB CloudWatch).
• Proficiency in Python or Java.
• Experience in microservices and event-driven architecture.
• Understanding of NLP speech-to-text (STT) and text-to-speech (TTS) technologies.