Works Coordinator

The opportunity

We are seeking a Works Coordinator to join our Energy and Utilities team based in Albany Auckland. This role is responsible for managing and dispatching work orders across multiple contracts to ensure field crews are deployed efficiently and contractual KPIs are met.

You will coordinate reactive and planned maintenance activities monitor job progress in real time and act as the key link between clients field teams and subcontractors.

Key responsibilities include:
Allocate and manage work orders across multiple work streams
Dispatch jobs to field crews and service partners using scheduling systems
Monitor job status and ensure response and completion targets are achieved
Coordinate support services for field teams to prevent delays
Act as the main point of contact for clients internal teams and subcontractors
Manage inbound and outbound calls through the Genesys phone system
Maintain accurate job records and reporting in Microsoft Dynamics
Support operational reporting and workflow improvements using Power BI

What we are looking for

You are organised decisive and comfortable managing high volumes of work in a fast-paced environment.

Experience in works coordination logistics project coordination or customer service
Experience working in service delivery or field based operations
Proven ability to manage work orders and meet KPI targets
Strong communication skills with confidence dealing with multiple stakeholders
Experience using job management or scheduling systems such as Dynamics or similar
Strong attention to detail with accurate data entry and reporting capability
Ability to prioritise tasks and manage competing demands
A strong commitment to safety compliance and Zero Harm

What we offer

A stable role within a large tier 1 contractor environment
Exposure to complex contracts and operational environments
A supportive team focused on collaboration and performance
Ongoing learning and development opportunities

About Energy and Utilities

Downer Energy and Utilities delivers essential services across electricity gas water telecommunications and renewable energy. We work with our clients to deliver safe reliable and sustainable infrastructure that supports communities across New Zealand.

We are committed to diversity inclusion and creating a workplace where everyone can contribute and succeed.

How to apply

Apply via the Downer careers website and submit your application online.

Applications will only be accepted through the advertised channel.

Downer does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited resumes received will be considered the property of Downer.