Five9 Administrator Job ID 2026-1454
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Job Location:
El Segundo, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Description
Five9 Administrator
Job Description: Internet Brands is seeking an experienced Five9 Administrator to manage and enhance our contact center and telecommunications environment. This role is responsible for administering the Five9 platform supporting other telephony systems (voice and video) implementing solutions for business continuity and integrating telephony for new acquisitions. The ideal candidate combines deep Five9 expertise with strong VoIP/AV/network knowledge and practical automation skills.
Key Responsibilities Include:
- Administer and maintain the Five9 platform: IVR queues campaigns dialers reporting user accounts permissions and integrations.
- Troubleshoot and resolve Five9 telephony and agent issues; coordinate vendor escalations as needed.
- Design implement and support telephony solutions to meet business objectives and continuity requirements.
- Lead telephony integrations during acquisitions and with business applications (CRM ticketing etc.).
- Monitor system performance (network traffic capacity security) and recommend optimizations.
- Develop and maintain disaster recovery and contingency plans for voice services.
- Manage telecom vendor relationships review product roadmaps and drive problem resolution.
- Create and maintain runbooks operational documentation and Tier 1 support procedures.
- Provide technical support across Tier 13 and resolve ticketed requests in a timely manner.
- Perform preventive maintenance backups and recovery procedures.
Required Qualifications:
- Extensive hands-on experience with Five9: configuration administration reporting and troubleshooting within a contact center environment.
- Solid understanding of VoIP AV networking concepts and security best practices for voice/video systems.
- Familiarity with other telephony platforms (e.g. RingCentral Avaya).
- Experience implementing telephony solutions for business continuity and disaster recovery.
- Bachelors degree or equivalent practical experience.
Preferred Qualifications:
- Scripting and automation experience (PowerShell REST APIs or similar) to build integrations and automate tasks.
- Experience integrating telephony with CRMs such as Salesforce or Microsoft Dynamics.
- Certifications in Five9 or related telephony platforms.
- Prior experience managing telecom vendor relationships and roadmap planning.
About Internet Brands: At Internet Brands we carefully consider a wide range of factors when determining compensation including your background and experience. These considerations can cause your compensation to vary. We expect the compensation for this role to depend on your skills qualifications and experience. We encourage all interested candidates to apply. We expect this role to start with a base in the low 100ks.
In addition to our awesome culture we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical dental and vision coverage flexible spending accounts (FSA) for medical and dependent care short-term and long-term disability insurance and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match paid time off (PTO) paid holidays commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching addition employees can take advantage of voluntary benefits such as home auto and pet insurance and discounted legal and financial services. For more details feel free to inquire during the interview process.
Internet Brands headquartered in El Segundo Calif is a fully integrated online media and software services company focused on four high-value vertical categories: Health Automotive Legal and Home/Travel. The companys properties and platforms include the WebMD Medscape and Henry Schein ONE networks which are the global leaders in their markets; Nolo Avvo and Martindale which form the largest consumer information provider in the legal market; and CarsDirect Fodors Travel and many others which are leaders in their key vertical markets. Internet Brands award-winning consumer websites lead their categories and serve more than 250 million monthly visitors while a full range of web presence offerings has established deep long-term relationships with SMB and enterprise clients. The companys powerful proprietary operating platform provides the flexibility and scalability to fuel the companys continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.
Internet Brands is an equal opportunity employer and we welcome applicants from all backgrounds. We comply with all applicable laws and regulations including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).
Notice to California residents: you can find information about our privacy practices on: Experience:
In addition to our awesome culture we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical dental and vision coverage flexible spending accounts (FSA) for medical and dependent care short-term and long-term disability insurance and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match paid time off (PTO) paid holidays commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching addition employees can take advantage of voluntary benefits such as home auto and pet insurance and discounted legal and financial services. For more details feel free to inquire during the interview process.
Internet Brands headquartered in El Segundo Calif is a fully integrated online media and software services company focused on four high-value vertical categories: Health Automotive Legal and Home/Travel. The companys properties and platforms include the WebMD Medscape and Henry Schein ONE networks which are the global leaders in their markets; Nolo Avvo and Martindale which form the largest consumer information provider in the legal market; and CarsDirect Fodors Travel and many others which are leaders in their key vertical markets. Internet Brands award-winning consumer websites lead their categories and serve more than 250 million monthly visitors while a full range of web presence offerings has established deep long-term relationships with SMB and enterprise clients. The companys powerful proprietary operating platform provides the flexibility and scalability to fuel the companys continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.
Internet Brands is an equal opportunity employer and we welcome applicants from all backgrounds. We comply with all applicable laws and regulations including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).
Notice to California residents: you can find information about our privacy practices on: Experience:
Unclear Seniority
About Company
Internet Brands is an online media and technology company that serves businesses and consumers in four major categories: Automotive, Health, Legal, and Home/Travel. Our fully integrated approach combines leading web solutions for businesses with media websites for consumers. IB's a ... View more
