Implementation Cons II

The Implementation Consultant IIis responsible forall pre-implementationactivitiesrelated to new client contracts and set-ups forRealpageImplementation Add-On products such as Payments InsuranceBILT Rewards etc. The Implementation Consultantestablishesnew customer accounts manages existing accountsvalidatesrequirements and collaborates with internal teams on design and proposal. The goal of the Implementation Consultant is to provide product recommendations and configurations technicalexpertise and technical solutions ensuring proactive communication to clients and internal staff and manage enhancement requirements and escalations capability to understand simple to complex business requirements to meet clients needs. The Implementation Consultant drives projects to completion byanticipatingthe needs of the clients and ensuring the alignment of the internal and external teams focused on the implementation.

• Solid business background with understanding and/or hands-on experience in implementation ofRealpageAdd-On Products software platforms.

• Cross-Skilled Expertise: Gain and applyexpertisein 4 or more add-on products

• Ensureall client documents are receivedin accordance withdepartmental policies legal requirements and customer specifications priorto startingimplementation.

• Prepare and confirm pricing for client contracts; Administer and manage this process for new accounts.

• Generate all RealPage Add-On Product documents andsubmitthem to underwriting and/or other internal teams.

• Ensureall documentation and product orders are completed accurately andtimelyincluding constant review of tasks and statuses.

• Assist/consult client withdeterminingbest practices for setup/configuration to achieve clients desired result.

• Accurately forecast activation dates and manage implementation appropriately.

• Confirm and validatedifferent kindsof information documents etc. by contacting the clients

• Maintainaccuraterecords of allcommunicationreceived for each client.

• Successfully implement new and existing clients on allRealpageAdd-On products.

• Stay up to date of changes/enhancements made to existingRealpageAdd-On Products and developing products.

• Understand the processes surroundingRealpageAdd-On Products and how those products integrate with other solutions.

• Maintainaccuratedata and documentation in Salesforce for tracking and reporting purposes.

• Consistently implement PMCs and hit the target activations monthly.

• Ability to present complex information to a variety of audiences.

• Ensureappropriate hand-offsand communication with all stakeholders including other departments and functions.

• Provide customer support until product adoption iscompleteand the customer is transitioned to Customer Support and/or Customer Success Team.

• Organize andmaintainall files upon receipt of new/existing and complete orders.

• Assiststhe department with assigned projects on an as needed basis.

• Assistwith product/process testing when necessary.

• IdentifyProduct/process gaps during implementation and resolveitbefore activation.

• Manage all levels of communication with clients and internal stakeholders on escalations from engagement to resolution.

• May beto perform other duties as assigned.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Bachelors degree in a related field is preferred or equivalent work experience is

• 3 - 4 years experience in customer service accounts project managementpresentationand implementation

• Excellent verbal and written communication and interpersonal skills

• Previousexperience presenting and/or training complex information to a variety of audiences

• Ability to learn andutilizenew procedures and processes quickly

• Intermediate to advanced knowledge of MS Office (Word Excel PowerPoint Outlook Teams SharePoint); testing may be requested

• Demonstrated ability to developreviseand use a database to enter and revise client information

• Patience and overall courteous behavior when working with internal and external customers

• Able to successfully prioritize and manage time effectively so that deadlines can be met

• Must have a general understanding of accounting principles

• Experience in fast-paced production environment

• High levelof organizational skills

• Ability to multitask

• Ability and desire to work within a team environment

• Able to quickly analyze and troubleshoot problem issues

• Demonstrated ability to leadreactand respond to challenges calmly and take initiative

• Ability to work after regular business hours as needed to guarantee deliverables are met

• Ability to work in a collaborative flexible team environment and meet aggressive timelines

• Ability to recognize and escalate issues and risks to your leaders

• Ability to work discretely with confidential information

• Able to quickly analyze and troubleshoot problem issues

Physical Demands and Working Conditions

While performing the duties of this job the employeeis occasionally required tostand; walk; sit; use hands to finger handle or feel objectstoolsor controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability tooperatea personal computer and express or exchange ideasby means ofthe spoken word.May beto sit and/or stand forlong periodsof time. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus. May beto lift or move 10 pounds.