HRO (Talent Acquisition Austria) AM

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Manager / Assistant Manager - Talent Acquisition Austria High Complexity Governance
Role Purpose
Own end to end recruitment governance for Austria lead high volume and store operations hiring manage recruitment and employer branding materials and ensure compliant efficient candidate journeys and zero-defect vacancy lifecycle Responsibilities
Responsibilities
Governance
Own standards and sign off for job requisition handling vacancy publication and closure across HR systems and career page.
Manage and enforce approval loops salary embedding processes and QR code standards for job advertisements.
Ensure consistent vacancy lifecycle management for high and low volume roles.
Own escalation and audit remediation sponsor process improvements and governance training.

Volume Hiring
Manage SLAs for high volume store recruitment including preselection criteria scheduling first interviews leader coordination and candidate communications.
Resolve escalations related to hiring delays leader input errors and quota management.
Monitor candidate flow and ensure timely closure or conversion to positions when required.
Drive sourcing for volume roles and optimize mix between internal external and agency channels.

Selection and Offer Governance

Own standards for preselection (A/B/C) interview scheduling offer preparation and processing.
Ensure offer accuracy (salary classification working hours start date work permits) and coordinate corrections with leaders and payroll.
Oversee rejected handling processes.
Ensure seamless payroll and Global Mobility handover and govern onboarding SLAs.

and Print Media Governance

Own creation and annual revision of the Recruiting Folder with standardized job advertisements; coordinate layout brand manual compliance approval loop salary list updates and distribution to regional HR managers.
Manage print bookings advertorial briefings materials and nationwide flyer campaigns; manage agency and graphics coordination.
Manage employer brand campaign and budget allocation for paid and organic channels.

Experience and Communication Ownership

Manage standards for candidate communications including scheduling correspondence automated rejections and mailbox handling.
Ensure first level candidate support rescheduling processes and clear leader candidate coordination.

Page and Channel Management

Own career page content governance and channel scheduling for career fairs; prioritize technical and content improvements with IT and recruiting.
Ensure job posting adjustments are applied correctly in HR system and on portals.
Ensure integration between career microsites HR system and analytics for attribution and reporting.

Data and Analytics Ownership

Manage recruitment KPI framework and regular reporting cadence (monthly quarterly); evaluate leader feedback deadlines apprentice evaluations and channel performance.
Drive conceptual reporting and on demand analytics.

Key User and Systems Governance

Act as ServiceNow key user escalation point; coordinate workspace updates permissions and HR IT issue resolution.
Ensure integration and data consistency across HR system Employee Central ServiceNow and analytics tools.

Leadership and Stakeholder Management

Lead and coach recruiters; run 1:1s team meetings and cross functional project meetings.
Liaise with leaders payroll legal and client partners to mitigate hiring risks.
Build strategic partnerships with Payroll Legal Communications and Global Mobility.

Systems Ownership: ServiceNow; Workday; BMD/HR Suite SAP Employee Central; Excel; M365; E Mail; MS Teams; Adobe Analytics; SAP ARIBA; AMT; ASES.

Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in HR Business or a related field.
Experience in recruitment or talent acquisition including high volume retail hiring with minimum years in leadership role.
Proven experience with HR System Employee Central and recruitment analytics
Strong understanding of global recruitment and onboarding workflows especially in a retail or volume hiring environment.
Hands-on knowledge of Applicant Tracking Systems and onboarding platforms (e.g. BMD/HR Suite Workday iCIMS or similar)
Proficient in SLA management quality control and stakeholder communication
Demonstrated ability to manage and scale high-performing teams in an HR shared services setup.
Advanced MS Excel and PowerPoint skills; working knowledge of dashboard tools (Power BI Tableau) is an advantage.
Good verbal and written communication skills.
Willingness to work 5 days from office in client specific shift.
Preferred Qualifications/ Skills
Proven track record in managing large-scale hiring projects.
Certifications in leadership or advanced recruitment or onboarding practices.
Strategic thinking and problem-solving capabilities.
Strong preference for candidates with European experience.
Familiarity with enterprise service management tools (e.g. ServiceNow) is essential for this role
Exceptional leadership and stakeholder engagement skills.
Strong proficiency in recruitment onboarding analytics and reporting tools.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.