Bilingual CSR Representative (Fluent SpanishEnglish)

Were partnering with a growing technology company that provides exceptional customer and technical support for internet services. We are looking for FLUENT Spanish/English speakers who are calm under pressure great with people and comfortable helping customers with basic technical issues.

If you love solving problems enjoy helping others and want a remote role with growth potential this could be a great fit.

What Youll Do
Customer Service (Top Priority)

• Deliver outstanding professional service on every call and chat
• Greet customers warmly verify their identity and actively listen
• Show empathy and patience with frustrated or upset customers
• Explain solutions clearly in both Spanish and English
• Set clear expectations and confirm the customers issue is resolved

Technical Support

• Troubleshoot internet connectivity Wi-Fi and device issues
• Provide Level 12 support using tools such as Freshdesk Sonar CRM and other networking tools
• Document all interactions accurately and follow internal procedures/SLAs
• Escalate complex issues to senior technicians when needed

What You Bring

• FLUENT Spanish and English—able to explain complex information clearly in both languages
• Strong typing skills (50 WPM) and comfort working quickly on a computer
• Ability to multitask—navigate and update multiple systems/applications while engaging with customers
• 1 year of customer service experience (call center experience strongly preferred)
• Strong customer service skills—patient empathetic calm and professional
• Willingness to work overnights weekends and rotating schedules in a 24/7 environment
• Reliable wired internet connection and a quiet distraction-free workspace
• Updated desktop or laptop computer
• Required location must be within 50 miles of Ocala FL

Pay

• $17-18/hour depending on experience
• Overtime pay available
• Paid training
• Fully remote once trained (must still be within the local radius)
• Professional development and potential for full-time conversion based on performance

Schedule

This is a 24/7 operation including weekends.

Shift 1:

• Saturday Wednesday 2:00 PM 11:00 PM

Shift 2:

• Friday Sunday 2 weekdays
• 2:00 PM 11:00 PM or 3:00 PM 12:00 AM

Two 15-minute breaks and one 30-minute break per shift

• Flexibility to cover other shifts when needed is a plus

If youre a bilingual Spanish/English customer service professional who enjoys helping people and solving tech issues we want to hear from you.

Apply now to join a customer-focused remote-friendly team!