Sr. Quality Manager (Beauty Brand)

Job Title: Quality Manager — Skincare & Personal Care (CPG)

Location: Los Angeles CA Remote

Reports to: VP of Supply Chain

Employment Type: Full-time

Position Summary: Lead and maintain the quality management system for skincare and personal care consumer packaged goods (CPG). Ensure product safety regulatory compliance consistent product quality and continuous improvement across formulation manufacturing packaging and supply chain activities. Act as quality subject-matter expert for cross-functional teams (R&D Manufacturing Supply Chain Regulatory and Marketing).

Key Responsibilities:

• Maintain and continuously improve the Quality Management System (QMS) including SOPs batch records change control CAPA and document control.

• Oversee incoming components bulk specifications in-process and finished product quality testing stability programs and release decisions.

• Define and monitor quality standards (specifications acceptance criteria) for raw materials intermediates and finished goods specific to skincare/personal care formulations (emulsions serums lotions creams surfactants aerosols etc.).

• Lead root-cause investigations and implement CAPA for customer complaints nonconformances deviations and out-of-specification results.

• Coordinate product stability studies accelerated aging testing and shelf-life determinations; interpret results and update labeling/storage claims.

• Ensure compliance with relevant regulations and guidance (FDA cosmetic regulations EU cosmetic regulation IFRA where applicable GMPs for cosmetics labeling claims CPSC and regional/local requirements).

• Support new product introductions: quality input during formulation scale-up pilot runs technology transfer and launch readiness.

• Work with manufacturing to establish process controls in-line quality checks and batch record integrity to reduce variability and waste.

• Support internal and external audits (GMP supplier customer) and implement corrective actions.

• Maintain QA metrics and KPIs; prepare periodic quality reports and present findings to leadership.

• Collaborate with Regulatory Affairs for claims substantiation safety notifications and product registrations as needed.

• Work cross functionally with PD and Supply Chain to create and maintain component specifications.

Qualifications:

• Bachelors degree in Chemistry Chemical Engineering Cosmetic Science Pharmaceutical Science Engineering (Industrial Mechanical) or Quality Management.

• 5 years of progressive quality experience in CPG cosmetics skincare personal care or related industries; 2 years in a leadership role preferred.

• Strong knowledge of cosmetic/GMP quality systems stability testing microbiology basics for personal care products preservative efficacy testing (PET) and analytical testing methods.

• Experience with supplier qualification audits and vendor quality management.

• Proven experience leading investigations CAPA and change control.

• Familiarity with regulatory frameworks impacting cosmetics/personal care (FDA EU IFRA CLP/REACH considerations desirable).

• Strong data analysis skills; comfortable with quality metrics SPC and basic statistical tools.

• Excellent communication cross-functional collaboration and project management skills.

• Detail-oriented pragmatic decision-maker with process-improvement mindset.

Preferred / Nice-to-have:

• Certification in Quality (e.g. CQE CQA) or Cosmetic Science (e.g. IFSCC SCCS involvement).

• Experience with formulation chemistry and ingredient functionality.

• Experience with ERP/QMS software (e.g. MasterControl TrackWise SAP) and LIMS.

• Understanding of sustainability/clean-beauty standards and related supply chain issues.

Performance Metrics (examples):

• On-time product release rate

• Number of customer complaints per million units

• CAPA closure time and recurrence rate

• Supplier quality defect rate

• Stability program completion and accuracy of shelf-life claims

• Audit nonconformances and corrective action effectiveness