Program Manager

JOB PURPOSE:

The Program Manager is responsible for the oversight coordination and delivery of services within a recovery-oriented residential program aligned with Clinically Managed Low-Intensity Residential Services. This role ensures that residents receive trauma-informed engagementfocused support services while maintaining compliance with funder requirements and applicable regulatory standards.

The Program Manager supervises staff supports service delivery ensures quality documentation and serves as the primary point of contact for the contracting agency and external partners.

ESSENTIAL JOB RESPONSIBILITIES:
Monitor and supervise clients addressing their specific needs and reporting any
challenges to appropriate city or partner personnel via the chain of command
Ability to manage budgets and monitor expenditures.
Develop policies and procedures necessary to manage the shelter. Adhere to all
policies and guidelines set-forth by Endeavors and funders.
Document all serious incidents daily progress changes in operations and activities in
a timely manner and in compliance with agency policies and procedures.
Ensure local affiliated and non-affiliated workers are engaged to the fullest extent by
providing support training evaluation and inclusion with the visiting workforce.
Evaluate and provide appropriate development/mentoring opportunities for assigned
staff.
Complete work performance evaluations for all staff in work unit as appropriate.
Obtain technical review from the appropriate subject matter experts.
Order supplies and equipment and request any support as appropriate.
Develop and implement a daily schedule for all shelter residents.
Promote an environment that eliminates discrimination harassment or favoritism of
any sort and adheres to the zero-tolerance policy.
Resolve staff conflicts and/or recognize when a conflict must be referred to a higher
level.
Model appropriate behavior and treat all workers with respect and dignity at all times.
Organize and facilitate staff meetings as appropriate.
Seek guidance from supervisor as necessary and appropriate.
Maintain a professional appearance and attitude.
Follow and implement requests and directions received from supervisor.
Support and implement decisions made by management.
Monitor and support the quality of service delivery and morale of the workforce.
Ensure program operations align with recovery-oriented service delivery 2
Coordinate with clinical staff to ensure appropriate delivery of treatment case
management and peer support services.
Monitor resident engagement participation and progression through program
phases.
Oversee documentation quality including case notes service plans and incident
reports to ensure compliance with agency and funder standards.
Support implementation of trauma-informed and non-punitive approaches to resident
behavior and engagement.
Other duties as assigned
Demonstrate Exceptional customer service in Everything you do by placing the child
family Veteran or client first to support our mission to Empower people to build
better lives for themselves their families and their communities.

ESSENTIAL QUALIFICATIONS:
EDUCATION: Bachelors degree in Social Work Sociology Psychology or related field of study
preferred.
EXPERIENCE: 3 years of experience in behavioral health shelter operations or residential
services including at least 2 years in a supervisory role. Experience working with individuals
experiencing substance use disorders and/or co-occurring and vulnerable populations conditions
preferred.
ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in
the employers sole discretion.
LICENSES: Drivers License with clear record.
VEHICLE: Must have daily use of a vehicle without prior notice.
OTHER: Must be available and willing to travel to various locations and with such frequency as the
business need dictates.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination including harassment because of race color sex gender age religion national origin marital status sexual orientation gender identity genetic information disability military or veteran status or any other characteristic protected by law. We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities.

Endeavors alsoprovidesreasonable accommodation to qualified individuals with disabilities or based on asincerely heldreligious beliefin accordance withapplicable laws. If you need to inquire aboutan accommodation or needassistancewith completing the application processplease emailor speak with your recruiter.

Endeavorsisdedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online please reach out to us at. If you are chosen for an interview we will provide further details on how to request accommodations for the interview process.