Automotive BDC Representative (Call Center Agent)
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Job Location:
Gainesville, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Location: Parks of Gainesville Ford Lincoln Hyundai and Used Car Superstore
Job Description:
Were seeking a high-energyAutomotive BDC Representativeto join our team! As a vital member of our Business Development Center you will be the first point of contact for customers interested in purchasing orservicing a vehicle. Your role will be focused on setting quality appointments following up with internet and phone leads and helping drive qualified traffic into the dealership.
Daily Responsibilities:
- Make a minimum of 100 outbound calls per day to service prospects
- Respond to all internet leads inquiries and follow-ups via phone text and email
- Confirm and schedule appointments ensuring maximum show rates
- Maintain accurate notes and updates in the CRM (DriveCentric)
- Work closely with the sales team and managers to pass along qualified opportunities
- Follow dealership scripts and guidelines to ensure brand consistency
- Meet or exceed daily weekly and monthly performance goals
- Participate in daily team meetings and performance reviews
Requirements:
- Prior experience in a high-volume call center or BDC is preferred
- Strong communication skills and phone etiquette
- Ability to thrive in a fast-paced goal-driven environment
- Basic computer and CRM navigation skills
- Reliable attendance isnon-negotiable
- Available to work full-time including some evenings and weekends
Compensation & Perks:
- Competitive hourly rate or salary
- Bonus & commission structure based on appointment shows and sales
- Paid training
- Health dental and vision benefits available
- Opportunity for growth within a high-performing dealership group
- Two shift options available. Open 8am-5pm or Closing 9am-6pm
- Opener preferred
Apply Today:
Ready to join a winning team and make an impact from day one Apply now and start your career in one of the fastest-growing departments in the dealership!
Required Experience:
Unclear Seniority
About Company
About Us: Parks Ford of Gainesville ;is a leading automotive service provider dedicated to delivering top-notch vehicle maintenance and repair services. We ...
