Senior Performance Analyst

If you have a passion for data and you want to improve how everyone uses the Scottish Trunk Road Network then join us as Data Services Manager to help make that difference.

Traffic Scotland is a service provided by Transport Scotland and aims to make journeys on the Scottish Trunk Road Network as safe and as smooth as possible. The Scottish Trunk Road Network covers over 3500km of motorways and trunk roads and connects Scotlands major cities towns airports and ports enabling the movement of people goods and services. It carries 35% of all traffic and 60% of heavy goods vehicles.

Traffic Scotland constantly collects stores and processes a wide range of data relating to the use of our network to provide information to road users and to evaluate and make decisions on the operation of the network. This data is used for a huge variety of purposes including reducing disruption caused by congestion events and adverse weather as well as supporting investment in road maintenance improvement and the transition to net-zero.

Reporting to the Head of ITS Operations you will lead on the management of the data services offering and development of this service to take account of evolving customer needs expectations and technology capabilities to drive insight and ensure that the data service is aligned with wider service objectives.

The post holder will be responsible for all aspects of the Traffic Scotland Data Service. This includes setting direction and establishing monitoring frameworks managing our supply chain delivering data services on our behalf overseeing the integration of a wide range of data sources to streamline operations / drive insight and ultimately enhance outcomes across the transport addition the post holder will lead on the identification / introduction of new data sets (from connected vehicles for example) and support the use of evolving artificial intelligence data mining and analytics techniques to drive insight and improve outcomes.

A senior performance analyst looks to delegate automate or upskill others in analysis where possible and appropriate provide leadership within their team and proactively use analysis to improve services.

At this role level you will:

• potentially manage one or more performance analysts.
• be proficient in a wide range of tools.
• ensure the team is equipped with the required skills according to the strategy set out by the head of performance analysis.
• be skilled and experienced at carrying out the day-to-day activities of a performance analyst including setting up performance measurement frameworks.
• carry out increasingly complex analysis working with other teams where necessary actively contribute to the performance analysis community within your department or organisation while forging links with other analytical disciplines.

Responsibilities:

• Understand and help teams to apply a range of techniques to analyse data and provide insight including working with other analytical professionals (where appropriate).
• Be proactive and present compelling findings that inform wider decisions.
• Apply innovative approaches to resolve problems.
• Turn complex data into compelling clear and actionable stories.
• Share data communication skills with the team and across government.
• Present analysis and visualisations in clear ways to communicate complex messages.
• Give tactical and strategic recommendations.
• Lead the development of performance measurement frameworks including Key Performance Indicators (KPIs).
• Demonstrate a deep understanding of business goals and can turn these into tangible performance measures.
• Show a deep understanding of the technical concepts required for the role and understand how they fit into the wider technical landscape understand the limitations of digital technology.
• Recognise the appropriate deliverables and engage the right people to meet them.
• Plan and proactively engage with stakeholders at the appropriate stage of the project.
• Demonstrate experience in meeting user needs across a variety of channels.
• Offer recommendations on the best tools and methods to use.
• Bring data together from different sources and communicate the limitations of data.
• Peer-review colleagues outputs to ensure quality.
• Work with and challenge senior stakeholders.
• Prioritise and mitigate constraints and can turn them into an advantage.
• Demonstrate a good knowledge of security and data privacy.
• Triage / review responses to data queries from Ministers elected representatives suppliers and members of the public seeking data. This includes supporting responses to Freedom of Information requests and considering options to make data more available.
• Set strategic direction / strategy for the data service and manage all aspects of the data service delivered by external suppliers across the Traffic Scotland Infrastructure Operations and Systems contracts to ensure oversight and evaluation of the performance ofthe trunk road network and to ensure that contract requirements are met.
• You will be expected to spend a portion of your time engaging with your DDaT specialist community for example attending community knowledge exchanges and providing technical peer support of various kinds whether expert consultancy advice code review or pair programming.

Success profile

Success profiles are specific to each job and they include the mix of skills experience and behaviours candidates will be assessed on.

Technical / Professional Skills:

This role is aligned to the Senior Performance Analyst role within the DDaT Performance Analyst Job Family. You can find out more about the technical skills required for this role here: Performance analyst - Government Digital and Data Profession Capability Framework

These skills are assessed by technical assessment designed to represent the role. Candidates reaching this stage will receive a Technical Assessment Candidate Pack which outlines the specific skills to be assessed plus the method of assessment.

Experience

1. You have experience ensuring the team is equipped with the required tools and skills according to the strategy.
2. You are proficient at using a wide range of tools and experienced at carrying out the day-to-day activities of a performance analyst including setting up performance measurement frameworks
3. You actively contribute to the performance analysis community within your department or organisation while forging links with other analytical disciplines.

Experience is assessed at sift along with a more in-depth assessment at interview.

Behaviours:

• Changing and Improving - Level 3
• Managing a quality service - Level 3
• Seeing the bigger picture - Level 3

You can find out more about Success Profiles here: Success profiles: candidate guide -

Behaviours are assessed at interview. Full details will be shared in advance with all candidates invited to this stage.

How to apply

Apply online providing a CV and Supporting Statement (of no more than 1500 words) which provides evidence of how you meet the 3 Experience criteria above.

Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see ourcandidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

If invited for further assessment this will consist of an interview and DDaT Assessment. Assessments are scheduled for week commencing 4 May 2026 however this may be subject to change.

Recruitment Principles

As a government organisation we adhere to theCivil Service Commission Recruitment Principlesand we investigate anycomplaints received in relation to recruitment cases.

Transport Scotland is the national transport agency seeking to deliver a safe efficient cost-effective and sustainable transport system for the benefit of the people of Scotland. Transport Scotland is accountable to Parliament and the public through Scottish Ministers with a budget of around 4 billion per year. Transport is a vital feature of the Scottish Governments focus on increasing sustainable economic growth and transport investments and policies have major impacts on the economy people and the environment.

The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education health the economy justice housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.

Our staff are part of theUK Civil Service working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more aboutwhat we offer.

As part of the UK Civil Service we uphold theCivil Service Nationality Rules.

Working pattern

Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role including Flexi-leave. Transport Scotland in line with Scottish Government staff in hybrid-compatible roles should aim to work in-person 40% of the time either in an office or other agreed work location. If you have specific questions about the role you are applying for please contact us.

Security checks

Successful candidates must complete the Baseline Personnel Security Standard (BPSS) before they can be appointed. BPSS is comprised of four main pre-employment checks Identity Right to work Employment History and a Criminal Record check (unspent convictions).

You can find out more about BPSS on the UK Government website or read about the different levels of security checks in our Candidate Guide.

Equality Statement

We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Further information

For further information on this vacancy please contact Stephen Davies by email at

Find out more about our organisation what we offer staff members and how to apply on ourCareers Website.

Read ourCandidate Guidefor further information on our recruitment and application processes.

Apply Before: 5th May 2026 (23:59) - This role is open to internal candidates and Common Citizenship organisations only.