Tech Supp Professional

Core Responsibilities:(Include but not limited to)

• Handle internal and external level customer related issues and concerns
• Capability to fault finding issues filtered by Partner Hub or internal customers
• Point of escalation for Technical Support Specialist
• Provide required assistance to ensure product readiness for serviceability and reliability
• Provide required assistance in internal Technical Support NPI and User Acceptance Testing
• Support the development of technical documentation and training
• Maintain acceptable call evaluation requirement & KPIs
• Develop FAQs Technical Tips and How-To videos on Hardware and Software applications
• Record all customer interactions into a CRM (Customer Relationship Management) Database
• Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
• Actively participate in departmental activities and initiatives
• Maintain acceptable call evaluation requirement
• Maintain acceptable VOC KPI requirements

Qualifications:

• Bachelors Degree in engineering ie. Electrical/ Electronics / Instrumentation/ Computer Science.
• Min 34 years of relevant experience in configurations of SECURITY (Access Control & CCTV System) Products in the field.
• Must have knowledge on installation testing and commissioning of relevant products like CCTV Cameras Network Video Recorder (NVR) Video management System (VMS) access controller and its equipment visitor management system at least 10 projects.
• Excellent communication skills (oral and written)
• Excellent interpersonal organizational and time management skills
• Ability to type at least 35 words per minute
• Previous experience with troubleshooting software or hardware
• Strong knowledge of Microsoft Windows Operating Systems
• Strong knowledge of Microsoft Office
• Knowledge and experience with Microsoft SQL
• Basic understanding of electronics and Fire Detection and Alarm Systems.
• Experience with LAN/WAN network technologies
• A and/or Network certification