Peer Mentor

El Paso Center for Children (the Centerherein)

Service Members Veterans and Families (SMVF) Program

Peer Mentor Job Description

Start date: 06/01/2026

Full Time Hourly-$24 (not negotiable)

Position Classification & Compensation:This roleis classified as a non-exemptfull-time employee as those terms are defined in the Centers EmployeeHandbook andis eligible for employee benefits as defined for this classification.

Reports to:Program Directoror Designee

Effective:06/01/2026

Summary:The Peer Mentor engages service members veteranstheir families andother service-connected participants (e.g. former spouses)with children ages birth to 17 years old through supportive trust-based relationships using a strengths-based and culturally responsive approach. This role provides guidance encouragement and connection to services that promote family stability self-sufficiency and overall well-being. Through mentoringtraininggroup engagement and community connection the Peer Mentor helps participants build skills navigate challenges and achieve their goals. Services are delivered in alignment with program scope of workfor the project or this roleis subject to change to ensure all projectobjectivesare completed. All Center for Children team members are expected to be collegial and collaborative mutually supportive and focused on excellent services to clients fidelity to program models and ethical provision of services.

Primary Duties and Responsibilities:

• Outreach

• Conduct outreach toidentify engage and enroll eligible participantsat required levels.

• Build partnerships with a high likelihood of yielding referralsofservice-connected family members.

• Present at community events and meetings.

• Identifyand access strategic partnerships at Ft. Bliss to secure referrals and opportunities to educate military and veteran stakeholder groups about the program.

• Develop creative ways toidentifyhidden military-connected family members such as ex-spouses/partners who may no longer have contact with the service member.

• Intake/Enrollmentand OngoingService Planning

• Deliver services that are culturally responsive inclusive and strength-based honoring the diversity of the families served.

• Conduct intake assessment and initial serviceplandevelopment with families.

• Review and update service plans regularly to ensure progress toward goals.

• Assistfamilies in accessing and coordinating basic needs and community resources (e.g. housing food healthcare transportation).

• Referfamilies when a higher level of care isrequired.

• Support transition and closure planning at the end of services tomaintainprogress and sustainability.

• Provide supportive crisis response during sessions connecting families to higher levels of care or specialized services as needed.

• Support participant voice and leadership opportunities (e.g. advisory groups peer-led activities) to enhance program engagement and continuous improvement.

• Training and Mentoring

• Learn and apply evidence-based methodologies and service delivery requirements asdeterminedby the Center and funders.

• Provideskills-based trainingin groups and one-to-onealigned with curriculumobjectivesand program models (e.g. Active ParentingBe Strong Families Parent Cafés).

• Deliver strengths-based mentoring and support using lived experience (when applicable) to build trust engagement and connection with participantsand informed by theEMPathMobility Mentoring model.

• Guide participants in developing problem-solving skills effective parenting strategies stress/conflict management and positive communication to strengthen protective factors and resilience.

• SupervisionAdministration and General Tasks

• Present cases duringstaffings engage in peer feedback and incorporate input to ensure quality service delivery.

• Track and document time and services with accuracy to ensure services are provided according to contract provisions and reimbursement requirements.

• Enter andmaintainaccurateclient data in required systems (e.g. PEIRSExtendedReach)in accordance withtimelines and standards.

• Complete all client- and program-related documentation according to established guidelines.

• Adhere to agency standards and policies/regulations including confidentiality and professional boundaries.

• Participate in program planning monitoring and Performance and Quality Improvement (PQI) processes tomaintainfidelity to curricula and contractual obligations.

• Flexibly adapt to changes in staffing program scope and service modalities (including virtual service delivery as needed).

• Maintain positive and professional relationships at service sites including the Centers campus schools client homes and partner organizations.

• Perform other duties as assigned by the Program Director.

Skills

• Strong ability to build trust and rapport with participants using astrengths-based and peer support approach.

• Understanding ofmilitary culture and the unique experiences of service members veterans and their families.

• Knowledge of evidence-based and strength-based service delivery models.

• Effective problem-solving and conflict-resolution skills.

• Strong interpersonal and communication skills to engage individuals families and community partners.

• Ability to connect participants to community resources and navigate systems of care.

• Cultural competence and ability to work with diverse populations.

• Flexibility and adaptability to meet changing program and participant needs.

• Resilience and ability to manage stress while supporting participants in challenging situations.

• Working knowledge of documentation standards confidentiality and ethical practices in client services.

Minimum qualifications for this position include:

• High school diploma or GEDrequired.

• Associatedegree or higher in a related field preferred.

• 23 years of experience inahuman servicesrole preferablywith that experience includingworkwithmilitary families veterans or other military-connected populations.

• Lived experience relevant to the population served ( in themilitary/guard/reserves is or was a spouseor family memberto a military member or veteran).
  
  Must have current access to Fort Bliss or other military installations or the ability to obtain access.

• Excellent verbal and written communication skills; comfortable speaking to groups engaging persons within military and civilian settings andworkingone-to-one with family members children and youth.

• Experience with mentoring coaching or facilitationpreferred.

• Strong interpersonaltime management and organizational skills.

• Basic computer skills including the ability to use Microsoft Office and program data systems for documentation.

• Valid drivers license reliable transportation and proof of current insurancein accordance withstate requirements.

• Ability to travel within the communityand Ft. Blissfor service delivery outreach and requiredtrainings/meetings.

• Ability toworka flexible schedule including evenings and weekends based on programprioritiesand family schedules.

• Ability to perform essential job functions including walking sitting standing and lifting up to 25 pounds.

• Experience with program compliance data systems or documentation preferred.

• Bilingual (English/Spanish) preferred.

Personal & Professional Conduct

• The first responsibility of all El Paso Center for Children employees is to ensure the safety welfare and dignity of the youth and families the Center serves and to serve as positive role models for them. All employees must exemplify the highest standards of professional and ethicalconduct andabide by the Code of Conduct set forth in the Centers Personnel Policies.

Flexibility

• Every program at the Center is community andclient centered. Working with diverse partners to meet the needs of families in our community demands flexibility. The scope of work is subject to change based on the teams performance and the funders expectations and on agency/management strategic flexibility needed in this role includes scheduling of meetings/events/activities training staff meetings and out-of-town travel for training and/or grant requirements.