Senior IT Service Manager B3
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
This opportunity is only open to applicants who are currently Priority Movers. Applications from individuals not currently on the Priority Mover list will be rejected and not considered.
Do you have excellent communication skills with experience in problem solving Would you like a job where you can lead your own team in a fast paced high priority area If the answers to the above are yes then this exciting opportunity could be for you.
The IT Service Management & First line support team are responsible for ensuring service availability performance and process maturity across our IT Services specifically SLA Management Change Problem Incident and Asset Management as well as request fulfilment and hybrid working support. The team strive to provide dependable IT services that meet business needs minimise disruption and deliver value through continual improvement.
We are seeking a Senior IT Service Manager to lead and mature our IT service management capability. This role is responsible for ensuring IT services are stable customerfocused and continuously improving while effectively managing risk performance and stakeholder expectations. You will act as a senior point of accountability for service performance and will work closely with technology security suppliers and the wider business to ensure IT services enable organisational goals.
Responsibilities
Service management
- responsible for overall governance of the management of live services both through suppliers and in-house.
- promote implement and manage ITIL or relevant best practice for the management of all services to protect availability of service i.e. Change Enablement Problem Management Incident Management Business Continuity.
Incident and problem management
- accountable for issues that occur and be proactive in searching for potential problems
IT asset management
- Maintain the IT asset register and provide asset procurement forecasts.
Continuous improvement
- using evidence-based decision making analyse current processes and identify and implement continuous service improvement activities to optimise and improve.
Business engagement and communication
- influence stakeholders and manage relationships effectively by building long-term strategic relationships
Change management
- help to evaluate and establish requirements for the implementation of changes by setting policy and standards
Qualifications
Working pattern
This role is a permanent level transfer position.
How to Apply
Applications for this position will only be accepted from substantive B3 grade employees.
Please submit a statement outlining your suitability for the role relevant skills and experience and what you would bring to the team (maximum 500 words).
Vacancies close at 12:00pm on Tuesday 28 April.
Selection Process
All applicants will be invited to an informal discussion. There will be no formal testing or assessment.
Discussions are expected to be scheduled for w/cc tbc.
Further Information
Required Experience:
Manager
