Central Services Technician
Share
Job Location:
National Capital Region - Philippines
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
SUMMARY
A Central Services Technician supports the organizations shared technology infrastructure and internal services. The role focuses on backup operations maintaining systems handling service requests and ensuring core IT operations run smoothly. The technician is responsible for supporting and maintaining centralized IT systems services and infrastructure within the organization. This role assists with backups hardware and software deployment system maintenance troubleshooting and ensuring reliable IT service delivery to internal users.
JOB RESPONSIBILITIES
- Provide technical support for centralized IT systems including servers networks and shared applications.
- Monitor backups and general system performance and respond to service alerts or outages.
- Install configure and maintain computer hardware operating systems and software.
- Troubleshoot and resolve hardware software and network-related issues.
- Perform system updates patches and routine maintenance tasks.
- Document procedures incidents and technical solutions in the service management system.
- Collaborate with other IT teams such as network security and infrastructure.
- Ensure compliance with company IT policies and security standards.
QUALIFICATIONS
- Required Qualifications
- 3 years of experience in IT support help desk or systems administration.
- Experience with Veeam Backups
- Knowledge of Windows OS
- Familiarity with networking concepts (TCP/IP DNS DHCP).
- Experience with ticketing systems and IT service management tools.
- Strong troubleshooting and problem-solving skills.
- Preferred Qualifications
- Associate or bachelors degree in information technology Computer Science or related field (or equivalent experience).
- IT certifications such as CompTIA A Network or Microsoft certifications.
- Experience with Azure Backups
- Knowledge of Linux and MacOS.
- Experience with virtualization platforms (VMware Hyper-V KCM).
- Familiarity with Active Directory and cloud services such as Microsoft 365 or Azure.
- Basic scripting knowledge (PowerShell Bash).
- Key Skills
- Technical troubleshooting
- System administration basics
- Communication and customer service
- Time management and organization
- Documentation and process adherence
JOB REQUIREMENTS
- Should be willing to accept a long-term work-from-home arrangement.
- Should be amenable to a permanent night shift schedule.
